Director of Product, Flex
Payments Platform
$263-288k
+ Equity
Flexible rent payment application
Be an early applicant
Flexible rent payment application
501-1000 employees
Be an early applicant
$263-288k
+ Equity
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- This role is ideal for someone who thinks in platforms and systems, understands payment mechanics, and knows how to balance user experience, risk, and cost
- 7+ years of product experience, with at least 3+ years in payments, fraud, or platform product roles at a fintech, bank, or B2B2C fintech products
- Deep understanding of the payments ecosystem: authorization, retries, tokenization, payment gateways, fraud systems, and card networks
- Demonstrated ability to balance user experience, cost optimization, fraud risk, and regulatory requirements in product decisions
- Strong technical acumen and systems thinking - you’ve worked closely with engineers to design reliable, scalable systems
- Proven success as a player-coach: you’ve managed PMs and enjoy mentoring while rolling up your sleeves when needed
- Bonus: Experience working with Payment processors, building dispute automation, or expanding payment options in regulated environments
What the job involves
- We're hiring a Director of Product, Payments Platform to lead one of the most critical areas of our infrastructure: how money flows in and out of Flex
- You will oversee our end-to-end payments platform - including transaction processing, payment-related fraud and disputes - and ensure it evolves into a strategic growth and margin lever
- You’ll work closely with Platform and Risk leadership to drive innovation and performance across payment rails, dispute automation, and fraud prevention, while enabling seamless user experiences and future expansion
- Shape the cross-functional platform product strategy. Map how future products fit together into a coherent architecture, and help ensure they’re built with speed and stability in mind
- Own Flex’s payments platform strategy and roadmap end-to-end: vaulting, authorization, processing, reconciliation, and refunds across all payment methods (card, wallet, ACH)
- Drive down payment processing costs through better routing, smarter retry logic, and fraud/dispute efficiency - without sacrificing UX or resilience
- Build and scale fraud detection and dispute infrastructure to reduce losses while minimizing false positives and user friction
- Expand our payment method coverage, ensuring all channels (cards, bank transfers, wallets) are supported with the right controls, guardrails, and visibility
- Partner with Risk, Finance, Ops, and Engineering to align on business goals and build resilient, compliant, and scalable payment solutions
- Lead and grow a high-performing product team, coaching PMs while maintaining a strong bar for ownership and quality
- Define success metrics and build dashboards, tooling, and processes to measure performance across cost, reliability, speed, and loss rates
- Champion clear thinking, technical depth, and rigorous prioritization in a fast-moving, high-volume environment
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
Salary benchmarks
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