Senior Enterprise Customer Success Manager, NavVis
Laser scanning solutions & digital twin technology
Open for applications
Laser scanning solutions & digital twin technology
201-500 employees
Open for applications
201-500 employees
Company mission
To bridge the gap between the physical and digital worlds through reality capture technology that provides the digital foundation for the world you want to live in.
Role
Who you are
- We are looking for a hands-on professional who is comfortable going on-site for hardware training and implementation while also driving strategic initiatives
- Your industry-specific expertise and ability to translate technology into practical business solutions will be instrumental in supporting our high-touch, consultative approach to Customer Success
- 3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment
- Experience serving Oil & Gas or Petrochem, customers
- Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies
- A strong consultative approach able to act as a trusted advisor and drive strategic discussions with enterprise customers
- Technical affinity with experience working with complex hardware and software systems, including the ability to deliver hands-on, on-site training and confidently engage with technical stakeholders
- Excellent problem-solving and communication skills, with the ability to collaborate across technical and business teams
- A proactive, structured, and entrepreneurial mindset, with ownership over customer success strategies
What the job involves
- NavVis is looking for a passionate Customer Success professional with strong consultative skills to drive success for our top, strategic enterprise customers. Join us in revolutionizing how industrial production areas are digitalized with our cutting-edge solutions!
- In this role, you will be part of an account team, working closely with a small number of industrial enterprise customers and building a trusted advisor relationship
- Your ability to understand and consult on industry use cases will be key to increasing the adoption and impact of our solutions
- NavVis partners with global enterprises such as BMW, VW, and Henkel, helping them optimize their operations through both our 3D laser scanning hardware and IVION software
- Are you ready to leverage your entrepreneurial mindset and industry knowledge to elevate our customers to the next level consequently helping grow the Enterprise business for NavVis? If yes, we look forward to hearing from you!
- Leverage your expertise in Oil & Gas or Petrochem, to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments
- Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions
- Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption
- Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions
- Work closely with cross-functional teams to ensure seamless solution availability, preemptively identifying potential bottlenecks and improvement areas
- Bring customer product feedback, ensuring insights from the field inform future development
- Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars, to drive awareness and adoption
- Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers
Application process
- Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, a case study, and up to 4 rounds of interviews to explore your experience, passion, and potential impact on NavVis
Our take
The manufacturing world is ever-changing and many planners, engineers and operators struggle with unreliable data, meaning companies constantly need to update their equipment and redesign production lines. These processes are often costly and incredibly disruptive to workflows.
NavVis is a technology company specialising in indoor mapping, visualisation, and navigation solutions. It provides manufacturing companies with a solution to reduce costs and speed up work processes through the use of its NavVis VLX mobile mapping system. This product allows clients to create highly accurate 3D maps of indoor spaces and can be used for a variety of purposes, including facility management, logistics, and navigation.
A global leader in end-to-end solutions for reality capture and digital twins, NavVis' VLX mobile mapping system is ten times faster than anything previously offered on the market. Trusted by some of the largest companies in the world, such as Siemens, Volkswagen, DHL, and BMW, NavVis is focused on accelerating its operations to meet the ever-growing demand for its 3D scanning and digital twin solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$28.8m
LATE VC
Dec 2018
$35.5m
SERIES C
Total funding: $74.7m
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Felix Reinshagen
(Co-Founder & CEO)Previously worked as a Research Associate at the University of St Gallen and as an Associate Principal at McKinsey & Company.
Georg Schroth
(Co-Founder & Managing Director)Graduated from the Center for Digital Technology and Management with an honours degree in Technology management. Previously worked as an Engineer at DLR.
Finn Boysen
(CRO)Joined NavVis in 2018 as the Global Head of Sales before becoming CRO in 2021. Prior to NavVis, they worked at Microsoft for over 16 years and also spent 2 years at Navision Software as a Product Manager.
Jeno Schadrack
(CFO)Joined NavVis in 2017 as CFO. Prior to this, they were the CFO at C3 Creative Code and Content and held Directorial roles at Wunder Media Production, Burda Creative Group, and Burda Magazine Holding.
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