Design Director, ServiceNow
Global Brand
$152.6-266.9k
Plus equity (when applicable), Plus variable/incentive compensation + ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$152.6-266.9k
Plus equity (when applicable), Plus variable/incentive compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years experience in design, building consumer brands globally
- 7+ years of demonstrated people management experience coaching and developing team members
- Experience leading with creative vision, purpose and innovation
- Experience driving brand solutions to business problems
- Experience building portfolio brands and working with brand architecture
- Experience across integrated design work: traditional, product, packaging, retail and experiential
- Experience recruiting talent and developing design careers
- Experience managing internal, external teams and agencies
- Experience collaborating, driving consensus among highly cross functional teams
- Exceptional communication and presentation skills. Can develop project and initiative presentations from strategy to execution
- Experience partnering with and influencing marketing leadership and other executive stakeholders
- Expert with creative tools, creative cloud, Figma, Miro
What the job involves
- The ServiceNow Brand & Strategy team is a passionate team of creative thinkers who are responsible for shaping the future of the ServiceNow brand
- We are looking for a design director to lead the vision for the ServiceNow brand and to lead brand design across the organization and all of the channels and touchpoints both internal and external
- This leadership role is responsible for developing and scaling the ServiceNow brand identity, driving forward a design-led vision across the ServiceNow’s brand ecosystem globally
- They should have a passion for strategy and a talent for creative development with meticulous execution
- The Design Director will elevate design quality, foster an inclusive design culture, and partner seamlessly across the ServiceNow organization
- This leader will support our team of creative talent to do the best work of their careers
- An ideal candidate has experience and is curious about technology, can build and maintain senior relationships, and influence large orgs and their leadership towards a collective future
- They have experience leading projects with internal teams, freelancers and managing external agencies
- The ability to thrive in ambiguity, adopt new processes and embrace change is required
- An ideal candidate will have a strong background in design systems, and a proven track record of successfully leading integrated brand efforts
- They are comfortable both as a leader and hands-on with creative tools when needed
- They thrive in leading projects from initial strategy and briefing stages to final delivery of a finished product
- Drive the global brand identity for all of ServiceNow products and services to ensure quality, consistency and scalability across all touchpoints
- Lead a high performing team to develop original, breakthrough brand systems, behaviors and design solutions that serve a global audience
- Foster and grow brand design culture through enabling world-class design
- Drive decision making processes and ways of working to improve performance, quality and integrated approaches to execution
- Lead with vision, influencing Marketing, Product and Business leadership to develop holistic brand systems
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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