Senior Manager, Jobber
Partnership Operations
+ Stock options
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
Be an early applicant
+ Stock options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- A minimum of 4 years experience running Partner Programs, Partner Enablement, Partner Marketing or Partner Project management (2+ years working for a Technology SAAS company)
- Strong project management skills
- Ability to thrive in a fast-paced, ever-changing environment
- Organized and detail-oriented
- A passion for building from nothing, programs and teams
- Prior experience working with external partners/vendors a plus
- Proven experience successfully collaborating cross functionally with marketing, sales, customer success and ancillary teams to build alignment
- Strategy oriented with superior problem solving abilities
- Strong written and interpersonal skills with the ability to inspire and communicate across internal and external stakeholders
- Willing to occasionally travel to partner on-sites, conferences or other business needs
What the job involves
- The Partnerships team works with businesses from industry-leading tech companies to freelancers to bring new users to Jobber or build product experiences for our mutual users
- We are responsible for establishing and managing strategic relationships with our largest partners as well as managing smaller program partners
- We are looking for a Sr. Manager, Partner Operations to drive high quality and flawless operational management of Jobber Channel and Product partners
- This includes owning and optimizing the operations for onboarding, maintaining and supporting both partners
- This leader will drive operational excellence through the effective use of systems, tools, and processes and collaboration with other internal and external teams to manage our partners
- Reporting to the SVP of Partnerships, the Senior Manager, Partner Operations supports the scale of Jobber partnerships
- We are looking for highly passionate candidates who have relentless curiosity, proficient planning and organizational skills, a startup mentality, a willingness to manage multiple priorities, and ability to deal with ambiguity effectively
- You will be responsible for the day to day program management, development and execution of the partner program
- This is a high impact role, with quickly changing priorities and demands
- You will think strategically, arrive at a focused execution plan, and lead the plan to fruition
- Design and deliver effective workflows, processes and tools needed to enable onboarding, growth and management of Partners (Channel and Product Partnerships - both strategic and non-strategic)
- Responsible for the design, build and management of partner playbook to outline the requirements and benefits of each level of partner (onboarding sessions, co-marketing, account management, etc)
- Build out co-selling motion internally and externally to drive more leads to and from partners
- Collaborating with the RevOps team, analyze existing tools, systems, and processes to find gaps and areas for improvement to most efficiently manage partner pipelines and strategic initiatives
- Enable the business development teams to build and manage their pipeline
- Oversee the onboarding of new strategic partnerships
- Work with internal stakeholders to implement and optimize data/reporting, system workflows, and overall operational governance for the program
- Collaborate with internal departments to develop Partner Program playbooks and onboarding tools to enhance overall partner experience and communicate to partners
- Coordinate and plan partnership events as needed (franchise conferences, industry conferences, offsites, etc)
- Maintain partnership industry competitive detail to understand our partnership gaps
- Proactively investigate, troubleshoot, and resolve escalations while communicating, when needed, to cross-functional teams throughout the process
- Effectively manage, coach, and cultivate the performance and development of the Partnership Operations team
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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