Product Operations Manager, Lumos
Spend Management Platform
More information about location
App store for companies
Open for applications
App store for companies
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To help organizations to become secure, compliant, and productive.
Role
Who you are
- We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV
- Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value
What the job involves
- As the first Product Operations Manager on this team, you’re stepping into a transformative role with the opportunity to help us define & scale our operations motion
- Today, we have Product Managers, Engineers, and Customer Success teams handling data entry, quality assurance, analytics, and market intelligence, in order to provide customers with the data they need to save on SaaS costs
- In this role, you’ll own everything to do with our customers’ software spend data
- You’ll create the processes needed to ensure that our customers can get a complete, accurate, and up-to-date view of their software spend during their first few weeks with Lumos, and that they have the insights they need to be successful for their lifetime with us
- You’ll play a key role in shaping the product operations function at Lumos, helping us scale the team as we gear up for rapid growth
- Build Scalable Processes: Lumos supports hundreds of customers with their daily spend management activities
- You’ll be responsible for identifying + reporting on key KPIs that ensure our customers consistently have a high quality experience using the product, as well as establishing internal process needed to ensure this is the case
- Lead by Doing: We are a small and scrappy team
- Alongside your PM counterpart, you will be responsible for interpreting complex vendor agreements, transcribing their details into our system, and verifying that automatically transcribed agreements are accurate
- Enable Customers with Data: Develop our internal database of pricing benchmarks & negotiation tips, ensuring that customers are getting the best price on their software renewals
- Identify new and novel ways for our customers to save using Lumos data, and work with product & customer success to translate those insights to customer action
- Influence Product Direction: Build subject matter expertise within the software spend management category, act as a “voice of the customer”, and share insights you’re learning with your engineering, product, and design counterparts
- Collaborate with your EPD organization to improve our internal and in-product automation, shape the vision for how we help customers save on SaaS, and build a product that delights customers
Our take
Modern companies leverage many different SaaS platforms to provide their staff with the tools they need to stay productive, but managing this can be a convoluted process. It can be complicated to govern software permissions, compliance, and licenses for so many employees, with most businesses relying on expensive, time-consuming, and manual SaaS management workflows.
Lumos provides a unified employee identity platform & company app store, allowing businesses to manage their SaaS licenses and permissions, facilitate rapid access reviews, and serve access ticketing within the same platform. The company tackles these challenges through an automated review process of self-serve access tickets, preventing the need for manual approval of permissions, and ultimately ensuring compliance whilst saving time, and money, and preventing wasted SaaS subscriptions.
Most businesses already have SaaS management systems in place, but Lumos shows the potential to disrupt the market through its self-serve, automated approach. Furthermore, the platform also stands out with its unified approach to SaaS management, identity governance, and access ticketing, preventing businesses from having to rely on multiple solution platforms.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2024
$35m
SERIES B
May 2022
$30m
EARLY VC
Total funding: $65m
Company benefits
- Two Company Off-Sites Per Year
- 100% Remote + Opportunity To Work From Our Office in SF
- Monthly Wellness Budget
- 16-Week Parental Leave for All Parents
- Career-Development Funding
Company HQ
Pacific Heights, San Francisco, CA
Articles
Leadership
Alan Flores-López
(Co-founder)Experience as Cryptography Engineer for Cambrian Tech. Software Engineer for Samsara from 2019 to 2020.
Leo Mehr
(Co-founder)Experience as Head Teaching Assistance for Stanford University. Algorithm Engineer for Hudson River Trading from 2016 to 2018.
Andrej Safundzic
(Co-founder & CEO)Experience as co-founder and CPO of Starthub Africa. Co-founder of DigitalService4Germany from 2018 to 2020.
Share this job
View 11 more jobs at Lumos