Agent Experience Coordinator, Compass
$28.00-$30.00 per hour
5 days a week in office (Chappaqua, NY)
Real estate technology platform
Be an early applicant
Real estate technology platform
1001+ employees
Be an early applicant
$28.00-$30.00 per hour
5 days a week in office (Chappaqua, NY)
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- 1-2 years of previous experience in customer service, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Strong verbal and written communication skills
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
What the job involves
- As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices
- You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained
- You will support our customers with our tools and programs, assist with marketing requests, and more
- As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed
- Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
- Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
- Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
- Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
- Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc
- Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach
- Support with office event organization, setup, and tear down
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers and agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
In 2025, Compass acquired Anywhere Real Estate in a major leap that cements its place among the biggest players in US property. By uniting leading brokerage brands and expanding its agent network on a massive scale, Compass strengthens both its reach and its tech-driven platform. This adds new revenue opportunities, positioning the company to help shape the future of real estate.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2019
$370m
SERIES G
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company HQ
Midtown Manhattan, New York, NY
Leadership
Robert Reffkin
(Founder & CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
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