Business Intelligence Manager, Twitch

• 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
• Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
• Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
• Experience with cost modeling, demand forecasting, or workforce management analytics
• Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners

Desirable

• As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards
• You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX)
• You will also be responsible for CT’s financial operations, including operational expenses, workforce management, and regular financial reviews
• Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX
• Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers
• Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations
• Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure
• Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders