Partner Manager, Thumbtack
Demand Partnerships
$110.5-154k
Salary dependent on location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$110.5-154k
Salary dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- Proven Success in Client-Facing Roles: 2-4 years of experience in roles such as Customer Success, Account Management, Partnerships, Business Development, or strategic Consulting, with a clear record of accomplishment
- Relationship & Solution Expertise: Demonstrated ability to cultivate strong, lasting partner relationships and deliver customer-centric solutions that drive mutual value and success
- Performance-Driven Portfolio Management: A track record of successfully managing a portfolio of accounts, consistently meeting or exceeding quotas and key performance indicators (KPIs)
- CRM Proficiency: Essential proficiency with Salesforce or similar CRM platforms to manage partner interactions and data effectively
- Tech Enthusiasm & Growth Mindset: A genuine passion for technology, coupled with a strong intellectual curiosity and a proactive drive to continuously learn, innovate, and contribute
- Exceptional Prioritization & Time Management: Proven ability to effectively manage priorities, organize efforts, and optimize your time for maximum impact in a dynamic environment
What the job involves
- The Partnerships team is a pivotal force in Thumbtack's expansion, dedicated to forging strategic B2B alliances that unlock substantial and sustainable customer growth
- We operate at the intersection of innovation and execution, collaborating closely with cross-functional leaders in product, sales, engineering, design, and marketing
- Together, we spearhead the design and development of novel products and experiences, aimed at attracting new customer segments within strategic verticals to the Thumbtack platform
- As a Partner Manager directly within our dedicated Partnerships team, you will serve as the primary strategic liaison for Thumbtack’s key technology and Demand partners
- In this high-impact position, you will directly influence the Thumbtack marketplace's trajectory by developing and championing strategies that ensure our partners not only achieve their business objectives but consistently exceed them
- Your leadership will be instrumental in elevating the quality and performance of partners on our platform, fostering exceptional customer experiences, and significantly contributing to the company's revenue growth
- Cultivate and strategically manage a portfolio of Demand API partners, driving year-over-year net retention growth and fostering long-term partner success
- Collaborate with Partnership leads to identify and capitalize on opportunities that accelerate product adoption, enhance net retention, and drive overall revenue growth
- Drive impactful co-selling and co-marketing programs, including comprehensive training for partners and internal sales, to develop and execute win-win GTM strategies
- Define and manage strategic partner relationships by establishing clear goals, Key Performance Indicators (KPIs), and actionable initiatives to ensure sustained mutual success
- Implement and drive adoption of best practices that empower partners to enhance conversion, performance, and overall effectiveness on the Thumbtack platform
- Serve as a key technical liaison, providing expert API and integration guidance to both partners and internal stakeholders to ensure seamless product utilization
- Play a pivotal cross-functional role in defining, improving, and executing our GTM strategy in close collaboration with sales, product, data science, engineering, and marketing
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
Share this job
View 11 more jobs at Thumbtack