Program Manager, Instacart

• 5-7 years of relevant experience in program management within regulatory, compliance, hardware, product/technical, or risk domains
• Proven track record as an individual contributor successfully delivering complex, cross-functional programs on time and with quality
• Experience managing hardware compliance programs (e.g., weights and measures, safety, EMC/RF/wireless, environmental, labeling, certifications, market access) and working closely with hardware and technical teams
• Bachelor's degree in business, engineering, or a related technical field; or equivalent practical experience
• Strong understanding of how regulatory requirements translate into product, technical, and operational changes, with experience creating implementation plans and requirements documents
• Demonstrated ability to manage programs at multiple levels:
• Planning: creating roadmaps, defining milestones, and managing timelines
• Execution: writing requirements, coordinating testing, tracking deliverables, and resolving issues
• Reporting: maintaining dashboards, communicating status, and escalating risks
• Excellent program management fundamentals: scoping, planning, risk management, stakeholder coordination, and dependency management
• Strong written and verbal communication skills, with ability to communicate effectively with engineers, hardware teams, operators, legal counsel, and external partners
• Proficiency with program management and tracking tools (e.g., Jira, Asana, Smartsheet) and data/visualization tools (e.g., Mode, Tableau, Excel)
• Self-starter with high ownership, strong follow-through, and ability to thrive in a fast-paced, evolving environment

Desirable

• Instacart is hiring a Program Manager, Compliance Program to execute and manage critical compliance initiatives that keep Instacart's business innovative and compliant
• You will own the end-to-end delivery of compliance programs spanning hardware compliance, regulatory obligations, and product compliance projects, working within frameworks and strategies established by senior compliance leadership
• This role sits within the Risk & Compliance team and focuses on Execution Excellence and Program Management: you'll translate regulatory strategy into concrete implementation plans, coordinate cross-functional teams, and ensure compliance requirements are met on time and with quality
• This is an individual contributor role where you'll manage complex programs and drive results across Legal, Product, Engineering, Hardware, Operations, and Marketing teams
• Manage multi-phase compliance programs from planning through implementation and monitoring, ensuring deliverables are completed on time, within scope, and meeting quality standards
• Drive day-to-day execution across Legal, Product, Engineering, Hardware, Operations, and Marketing teams, keeping workstreams aligned and moving forward
• Identify and resolve blockers, manage dependencies, and escalate strategic decisions or novel compliance questions to senior leadership
• Convert complex regulatory requirements into clear, actionable work plans, technical specifications, and implementation roadmaps
• Partner with Product, Engineering, and Hardware teams to define requirements, acceptance criteria, and testing approaches that satisfy compliance obligations
• Execute regulatory strategy defined by senior leadership while providing input on practical implementation considerations and process improvements
• Execute the compliance lifecycle for Instacart's hardware and in-store technologies (e.g., weights and measures, safety, EMC/RF, wireless, environmental, market access, labeling) within established compliance frameworks
• Coordinate pre-compliance testing, certification activities, and post-launch monitoring with Hardware, Product, and external labs/certification bodies
• Ensure compliance checkpoints are integrated into hardware development timelines and that documentation packages meet certification requirements
• Manage relationships with external testing labs and certification bodies, ensuring clear communication of requirements, schedules, and deliverables
• Manage compliance projects beyond hardware, including marketplace obligations, consumer protection requirements, feature-specific compliance needs, and jurisdiction-specific rules
• Implement compliance frameworks and playbooks designed by senior program leadership, adapting them to specific program needs
• Build and maintain compliance processes that can scale across products, features, and markets
• Plan program structures, milestones, and governance while also diving into the details of requirements documents, test plans, policy language, Jira workflows, and compliance dashboards
• Anticipate risks, dependencies, and constraints; develop mitigation plans and escalate issues appropriately
• Balance competing priorities and make pragmatic, risk-informed recommendations to stakeholders
• Set up and run program governance mechanisms (working groups, status meetings, RACI matrices) to drive decisions and maintain momentum
• Create and maintain program documentation: requirement specifications, process maps, decision logs, risk registers, and status reports
• Define and track program KPIs and health metrics; use data to inform prioritization, identify issues early, and drive continuous improvement
• Provide regular, clear status updates to stakeholders and leadership on program health, risks, and upcoming milestones
• Provide guidance and training to Product, Engineering, Hardware, Operations, and Go-to-Market teams on compliance requirements and processes
• Serve as the go-to resource for questions about specific compliance requirements and how to implement them
• Build strong working relationships across functions to facilitate smooth program execution