Account Manager, Patsnap

Life Sciences

Salary not provided

+ Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can

Salesforce

Outreach

Junior and Mid level

London

More information about location

1+ day a week in office

AI-powered IP and R&D intelligence

Be an early applicant

AI-powered IP and R&D intelligence

501-1000 employees

B2BArtificial IntelligenceBig dataAnalyticsMarket researchBusiness IntelligenceSaaS

Be an early applicant

Salary not provided

+ Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can

Salesforce

Outreach

Junior and Mid level

London

More information about location

1+ day a week in office

501-1000 employees

B2BArtificial IntelligenceBig dataAnalyticsMarket researchBusiness IntelligenceSaaS

Company mission

To empower IP and R&D teams by providing better answers, so they can make faster decisions with more confidence.

Job

Company

Role

Who you are

2+ years of experience in a B2B sales or client facing roles
Leads by example and exemplifies Patsnap’s iLOGIC values
Self-starter with a desire to learn and grow quickly
Curious, adaptable and thrive working in an innovative and fast-paced environment
Foundational understanding of Sales Methodologies
Foundational understanding Customer Success in SaaS
Comfortable presenting to both end users and decision-makers
A team player when it comes to internal collaboration
Education or sales experience in life sciences industry highly beneficial
If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role!

What the job involves

As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical
This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion
You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets
Key point of contact for an account pack consisting of our customers, working towards a net renewal and expansion target (80% renewal, 20% expansion)
Build and maintain strong relationships with some of the world’s greatest innovators
Identify and grow opportunities within your account pack
Negotiate commercial agreements, conduct customer Kick-off’s and Quarterly Business Reviews
Prioritize tasks while effectively managing internal and external stakeholders
Consistently deliver rolling 90-day forecasts
Keep up to date with all major product updates and articulate their value to our clients
Clearly communicate progress of initiatives to internal and external stakeholders
Ability to show aptitude for using these things: Outreach, Salesforce, Pendo, Gong, LinkedIn Sales Navigator and other tools within the Patsnap tech stack
Use internal and external resources to master Account Management concepts in SaaS and become a Patsnap subject matter expert

Salary benchmarks

Our take

PatSnap, which began its life in 2007 as a global patent search database, now offers a “connected intelligence platform” which leverages AI and big data analytics to allow enterprises to gain insights into markets, IPs, and competitor performance, all with the end goal of optimising their own R&D strategies.

Global spending on R&D is in the trillions, but PatSnap claims that its productivity is lower than it was forty years ago. This goes some way in explaining how the company’s popularity has skyrocketed in recent years, securing hundreds of millions in funding and opening up bases across Asia as well as in the US and the UK.

This expansion into the West has proven to be highly profitable, and the company continues to thrive by broadening its range of services. The company's investment in its own R&D has resulted in a number of new collaborative projects, as well as the launch of its AI-powered GPT product, PatsnapGPT, that has been developed to "revolutionize IP and R&D innovation services".

Steph

Company Specialist at Welcome to the Jungle

Insights

-5% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (4.3)

Company

Funding (last 2 of 4 rounds)

Mar 2021

$300m

SERIES E

Jun 2018

$38m

SERIES D

Total funding: $351.6m

Company benefits

2 company paid volunteering days
Parental leave policies
Life Assurance
25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)
Eyecare voucher scheme
Private healthcare with Bupa Healthcare
Private pension with Scottish Widows
Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can
WFH stipend
Cycle To Work scheme
Payroll giving

Company HQ

Newton, Singapore

Leadership

Jeffrey Tiong

(Co-Founder & CEO)

Jeffrey has been at the helm of PatSnap since co-founding the company in 2007. They are also a member of the Forbes Technology Council.

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