Customer Support and Success Specialist, Ahrefs
SEO tool developer
Open for applications
SEO tool developer
101-200 employees
Open for applications
101-200 employees
Company mission
To deliver up to date breaking industry news coverage and original analysis to marketing professionals.
Role
Who you are
- We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity
- Excellent written English
- Strong ability to explain technical concepts in a simple, friendly way
- Fast typing and the ability to think on your feet
- Solid knowledge of SEO and digital marketing, including hands-on experience with Ahrefs
- Patience, empathy, and a problem-solving mindset
- A collaborative and reliable team player
- Strong self-discipline and time management skills
- Comfortable working 8am 5pm PCT (Pacific time zone)
Desirable
- Experience supporting SaaS products
- Familiarity with tools like Intercom and Slack
What the job involves
- Location: Remote - North American Time Zone
- Shift Hours: 8AM to 5PM PCT (Pacific Time Zone) - Inclusive of weekend coverage (either a Saturday or a Sunday once a fortnight)
- We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity
- Ahrefs is a powerful platform, and users sometimes need help understanding how to get the most out of it. That’s where you come in
- This role is more than support. You’ll be a guide, a problem-solver, and advocate for the user experience. Your work will directly impact how people experience and succeed with our product
- Answering customer questions via live chat and email
- Helping users understand and use Ahrefs’ tools effectively
- Troubleshooting bugs and product issues
- Reporting issues to our engineering team and following up to ensure resolution
- Sharing customer feedback with the product and marketing teams
- Contributing to improvements in our Help Center and support documentation
Our take
Ahrefs promises its services are all marketing professionals need for their websites to rank higher and get more traffic. Trusted by marketers of Facebook, eBay, Linkedin, Adobe, Uber, and so on, Ahrefs is an all-in-one SEO toolset and provider of free educational materials for marketing professionals.
The Singapore-based start-up updates its index with the freshest backlinks on the internet every 15 minutes, and its crawler process up to 8 billion pages a day, making it the fifth most active crawler on the web.
In 2022, the company invested $60 million of resources into designing and building its own search engine called Yep. In doing so, Ahrefs will be able to run its own search index, rather than relying on APIs on Google or Bing. The start-up’s CEO has long been a critic of Google and the way it handles its data and in 2023, it's released its own book on the building blocks of SEO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Competitive compensation package
- Informal and thriving work atmosphere
- Above-average perks and fringe benefits
- [Office] First-class workplace (hardware, software, etc) in the modern office
- [Remote] Work from home allowance
Company HQ
Downtown Core, Singapore
Leadership
Dmytro Gerasymenko
(CEO)Founded Ahrefs in 2010. Previously studied Applied Mathematics at the National Technical University of Ukraine.
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