IT Digital Workplace & Endpoint Specialist, Alan

• 1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO)
• MacOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
• Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent)
• Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk
• Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability
• Delivers with attention to detail: Handles run tasks reliably and consistently
• Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements
• Takes feedback well and learns fast: Open to coaching, iterates quickly
• Collaborative and positive: Works well with teammates and other communities
• Proactive: Identifies what needs doing and proposes next steps (with guidance where needed)
• If you're excited about this opportunity but don't check every box, we'd love to hear from you

Desirable

• As Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil
• You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time
• First 2 months:
• Join IT oncall rotation (helpdesk) with buddy/shadowing support
• Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)
• Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)
• First 6 months:
• Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input
• Own onboarding/offboarding workflows end-to-end
• Have wide knowledge of Alan's processes, equipment, and tools
• Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates
• First year:
• Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation)
• Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries
• Ship automation or self-service projects that measurably reduce IT toil — with limited guidance
• Lead low to medium IT projects end-to-end
• 3 years:
• Fully autonomous on the User Experience & Platform workstreams
• Lead medium to high-complexity IT projects end-to-end
• Mentor newer team members, reduce bus factor through documentation and knowledge sharing