Customer Support Engineer, Health Gorilla

$130-150k

Plus discretionary bonus eligibility and equity

JSON

Senior level

Remote from US

More information about location

Healthcare API provider

Job no longer available

Healthcare API provider

101-200 employees

HealthcareB2BPersonal healthData storageSaaSAPI

Job no longer available

$130-150k

Plus discretionary bonus eligibility and equity

JSON

Senior level

Remote from US

More information about location

101-200 employees

HealthcareB2BPersonal healthData storageSaaSAPI

Company mission

To build a single national network that can retrieve and house all health data on any patient, ranging from medical records and labs to social determinants of health.

Job

Company

Role

Who you are

5+ years of experience in a customer support role
5+ years of experience in a technical role such as software development, database management, or solutions architecture
Understanding of APIs and common interface standards in a healthcare context
Knowledge of data exchange formats (XML and JSON)
Prior experience working with HL7 and FHIR interfaces preferred
Strong troubleshooting skills
Ability to read systems and applications logs and interpret their content
Experience coordinating across multiple teams to resolve customer support issues
Must be authorized to work in the US without sponsorship

What the job involves

You will report to the Director of Solutions Architecture and will be the connection point between several teams at Health Gorilla in the context of customer-reported challenges, including Product, Engineering, Customer Success, and our Integration Engineers
Your technical skills will allow you to diagnose customer-reported issues and resolve or escalate them
You will become an expert in Health Gorilla's technical platform, its troubleshooting tools, and our product functionality. You will take a big-picture approach to each customer's challenges, identifying patterns, product enhancement opportunities, and documentation enhancement needs
Become an expert in the Health Gorilla technical platform and product functionality
Apply technical experience to diagnose and resolve customer-reported issues
Work with the Engineering team to resolve complex issues requiring new development or advanced troubleshooting, tracking progress and keeping the customer updated throughout
Identify patterns in customer-reported issues and propose potential solutions to the Product team
Assist in the creation and upkeep of both internal and customer-facing documentation related to technical topics

Our take

With speed essential for good healthcare, the modern healthcare ecosystem relies on patients, providers, and laboratories being able to share health data quickly. Health Gorilla is a healthcare API provider that aims to streamline the process of pulling patient information from clinical records systems by putting it all in one place.

Health Gorilla has facilitated the exchange of millions of clinical documents for digital health developers. It sits within the growing healthcare informatics market, where it has secured a list of clients that includes Heal, WellVia, and IntellaTriage.

The company has also consistently launched new platform capabilities, such as electronic test ordering which allows healthcare providers to order and retrieve tests for their patients, within their EMR. This is just one example of how its tool suite creates value for providers and ultimately patients.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

40% employee growth in 12 months

Glassdoor (2.8)

Company

Funding (last 2 of 7 rounds)

Mar 2022

$50m

SERIES C

Mar 2021

$15m

SERIES B

Total funding: $78.3m

Company benefits

Bonus program, 401(k) matching, and stock options
Comprehensive coverage, including health, dental, vision, disability, life, and optional pet insurance
Flexible vacation policy, so you can take as much time off as you need
Work from home or come to one of our offices in Mountain View, California, Denver, Colorado, and Miami, Florida – or a hybrid of the two

Company HQ

Coral Gables Section, Coral Gables, FL

Leadership

Steve Yaskin

(Founder & Board Director)

Background in Physics. Was a Lead Consultant at Convansys, and CEO of Priority Consulting. Joined Pfizer as Technical Project Lead and founded software company Queplix. Is a member of Forbes's Technology Council.

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