Lead Agentic AI Product Manager, Mastercard
$150-254k
Salary applicable to Purchase, New York applicants only
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$150-254k
Salary applicable to Purchase, New York applicants only
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Product Management experience building 0→1 SaaS or AI/ML products
- Proven experience shipping products using Generative AI, Agentic AI, ML models, or Conversational AI at scale
- Demonstrable experience with LLMs (GPT, Claude, Mistral), MCP, A2A orchestration, LangChain, LangGraph, AutoGen, Strands, OpenAI Agent SDK
- Understanding of LLM agents, tool-use patterns, reasoning graphs, memory systems
- Hands-on familiarity with embeddings, RAG pipelines, vector search, evaluation frameworks
- Ability to translate advanced AI concepts into simple, testable product features
- Experience in product discovery, problem framing, requirement writing, roadmap planning
- Excellent execution discipline: backlog management, release planning, stakeholder alignment
- Strong analytical mindset—comfortable with experimentation, A/B testing, and telemetry-driven decisions
- Exceptional communication and cross-functional leadership. Background in payments, fintech, or operational workflows preferred
- Experience with enterprise-grade, data-intensive, or compliance-sensitive systems is a plus. Master’s degree or equivalent professional work experience - Computer Science bachelor’s degree with MBA is a plus - Advanced degree or AI/ML ce
What the job involves
- The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking
- Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies
- The Business & Markets Insights (BMI) team builds global intelligence products, and the Operational Intelligence Program is expanding these with agentic AI, LLM-driven workflows, and autonomous operational agents
- We are seeking a Lead Product Manager to define strategy, lead technical development, and bring these capabilities to scale
- Technical Product Leadership:
- Translate customer problems into clear technical requirements for LLMs, RAG pipelines, agent orchestration, and tool-use
- Partner with AI/ML and engineering teams on architecture, grounding, retrieval, safety, and evaluation
- Prototype using modern agent frameworks (e.g., LangGraph, AutoGen, Strands, OpenAI Agent SDK) to validate capabilities
- Product Strategy & Roadmap:
- Own strategy and roadmap for agentic AI features across Operational Intelligence
- Drive 0→1 product development for new AI and SaaS capabilities
- Define use cases for LLM agents, autonomous workflows, and A2A orchestration
- Support go-to-market planning, pricing inputs, and customer enablement
- Drive internal and external adoption through demos, onboarding, documentation, and training
- Execution & Delivery:
- Write concise PRDs, technical specs, and acceptance criteria
- Lead backlog, prioritization, and sprint execution with engineering teams
- Work with MLOps on model evaluation, drift monitoring, hallucination mitigation, and observability
- User Research & Validation:
- Conduct discovery with issuers, acquirers, processors, and banks. Lead A/B tests, user studies, and trust/accuracy evaluations for AI agents
- Convert insights into product decisions and KPI-based roadmaps
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitized, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitized payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Michael has served in a variety of roles at the company, including President and CPO. They are currently a Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 189 more jobs at Mastercard