Digital Customer Success Manager, Cloudtalk
Business calling software
Job no longer available
Business calling software
101-200 employees
Job no longer available
101-200 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- Excellent problem-solving and analytical skills with strong data fluency and an ability to drive outcomes through scalable methods. Ability to understand data through Excel/Sheets/BI dashboards
- Technical aptitude enabling deep product understanding with a product-first mindset
- Understanding of the business calling industry and software. Business acumen to identify opportunities to advocate for higher tier plans
- Experience in a client services, onboarding or customer success role. Having used Zendesk, Custify, Planhat, Velaris or Hubspot
- Fluency in English + additional language is a plus
What the job involves
- The Digital Customer Success Manager will be a key member of our global Customer Success Team spread across Europe, the US, and Asia and will be responsible for our digital portfolio of 200 clients (350-500 MRR) globally
- The primary focus of this role is to improve customers’ engagement and adoption of CloudTalk, resulting in successful renewals and expansion
- This role is a great new challenge for a customer-centric professional with the drive to understand and proactively prevent technical roadblocks in the high-velocity B2B SaaS space
- Take on new customers from Sales, understand their pain points, use cases and stakeholders quickly and help set them up for success. Reduce time to value by tailoring product use cases to different personas
- Stay in touch with portfolio customers through a scalable 1:many approach, tapping into upcoming opportunities and preventing roadblocks, keeping in mind renewal timelines
- Interpret product usage data using Zendesk and Velaris to proactively drive outcomes
- Act as a product expert, guiding customers through advanced features and workflows, showcasing product value effectively. Stay familiar with the product roadmap and utilize it to drive customer growth. Link product capabilities to ROI
- Contribute to the aggregation of feature requests by categorizing & labeling customer conversations. Quantify product ideas by criticality, frequency and customer size
Application process
- Intro call with our Talent Acquisition Team
- Interview with , our Head of Customer Success
- Case Study Presentation with Tomas and our VP of Customer Success
- Culture Call
- Offer
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23.4m
SERIES B
Feb 2021
$7.1m
SERIES A
Total funding: $32m
Company benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Referral bonus
- Quarterly bonuses depending on the performance of the company
- Multisport benefit card
Company HQ
SoHo, New York, NY
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
Salary benchmarks
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