Financial Operations Transformation Analyst, loveholidays
More information about location
3 days a week in office (Hammersmith, London)
Holiday booking service
Posted today
Holiday booking service
201-500 employees
Posted today
More information about location
3 days a week in office (Hammersmith, London)
201-500 employees
Company mission
Loveholiday's mission is to create the ultimate online travel experience.
Role
Who you are
- Innovative Mindset: You are naturally curious, seeking opportunities to test new ideas. You think "outside the box" and are passionate about how technology and AI can revolutionize finance
- Accountability: As an individual contributor, you are comfortable taking full accountability for your output, proactively tracking progress and resolving issues to drive projects forward independently
- Attention to Detail: You have a high attention to detail and a commitment to producing accurate work efficiently within a strong control environment
- Analytical Thinking: The ability to appreciate the "bigger picture" while understanding the granular detail of a process. You are data assisted in how you identify challenges and opportunities
- Efficiency: Proven ability to work under pressure and produce high-quality results in a fast-paced environment
- Project Delivery: Excellent project management skills with a focus on meeting strict deadlines
Desirable
- G Suite experience
- Experience working in the tech / travel sector
- Basic knowledge of SQL
- Previous experience with automation tools (e.g., n8n, Alteryx) or AI in a professional finance setting
What the job involves
- Reporting initially to the Head of Finance Center of Excellence (COE), you will bridge the gap between core financial operations and the future of automated finance
- This is a pivotal, individual contributor role where you will start by mastering our supplier reconciliation and dispute resolution processes, using those insights to lead a transformational, AI-enabled redesign of how we work
- Your medium-term goal is to automate the operational elements of your own role, shifting your focus toward reviewing and refining group-wide processes to significantly increase team capacity
- You will act as a subject matter expert in finance automation, influencing how the COE functions
- Inbox Management: Support the management for the supplier inbox, ensuring all communications are handled professionally and timely
- Statement Reconciliations: Meticulously perform regular reconciliations of supplier statements to ensure internal records are accurate and up to date
- Supplier Liaison & dispute resolution: Work directly with external suppliers to manage and resolve queries and build strong professional relationships
- Reporting: Support with the preparation of KPI reports
- Process Redesign: Critically evaluate the end-to-end reconciliation workflow to identify manual bottlenecks and design streamlined, scalable alternatives
- AI & Automation Implementation: Actively explore and deploy AI-enabled tools to automate repetitive operational tasks and data entry
- Capacity Optimization: Continuously review existing COE workflows to identify efficiency gains through AI and Automation, allowing the team to scale without increasing manual effort
- Data led decisions: Perform data driven diagnostics of operational performance to identify inefficiencies and bottlenecks in workflows
- Project Leadership: Act as the technical lead on process improvement initiatives, moving from conception to delivery while ensuring all changes meet strict quality standards
Application process
- Talent Acquisition Partner screening – 30 mins
- 1st stage with Hiring Manager – 45 mins (combination of technical and non-technical interview)
- Case Study – A timed task focused on identifying automation opportunities within a standard financial process
- Final stage with key stakeholders in office – 1 hour
Salary benchmarks
Our take
Travel, both domestic and overseas, has been a huge part of the British economy since the late 20th century. In 2019, UK residents spent £43 billion on foreign holidays - almost double the amount spent a decade before.
Despite travel companies suffering considerable reputation damage back in 2020, as they struggled to refund customers whose booked holidays were suddenly cancelled, the appeal of companies like loveholidays to holidaymakers will undoubtedly endure seeing as they make the process of booking holidays much easier.
In the nearest future, loveholidays will need to focus on maintaining its reputation, especially given the wide array of direct competitors who could steal market share. At present, however, loveholidays is still one of the fastest growing online travel agents. If it can keep up the practices which have brought it success over the past 10 years, loveholidays is still in a good position to keep its growth strong for few years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2016
$4.1m
EARLY VC
May 2011
$2.8m
EARLY VC
Total funding: $6.9m
Company benefits
- Discounted holidays for you, your family and friends
- 25 days of annual leave + bank holidays
- Company pension contributions at 5%
- Individual training budget for courses, seminars and memberships to professional bodies
- High degree of autonomy in a strong collaborative environment
- Cycle to work scheme, season ticket loan and eye care vouchers
- Hybrid working with 3 days working in our office (London) and 2 days WFH per week
- Sustainably sourced fruit baskets in the office kitchen
- Increased annual leave for long service
- Ability to buy and sell annual leave
- Enhanced maternity pay = 6 weeks of full pay and 20 weeks at 50% pay
- Enhanced paternity pay = 4 weeks of full pay
Company values
- We are entrepreneurs - We’re proudly commercial, we do more with less, we own the decisions we make and the actions we take
- Everything is written in pencil - As we grow, we think smaller, act quicker and continuously evolve the way we organise our work
- We organise for speed - A flat structure with small teams, allows us to move quickly
- We believe in Team - We’re all in it together
Company HQ
Hammersmith, London, UK
Articles
Leadership
Jonny Marsh
(Non Executive Director)An engineering graduate from the University of Bath, Jonny is also the founder and ex-CEO of nmqa Ltd and co-founder of travelmatch. He served as Loveholiday's COO until 2019.
Alex Francis
(Non Executive Director)Founded travelmatch in 2007 and then loveholidays in 2012, quickly becoming the fastest growing business in the UK by 2019. Now acting as a non-exec for the business since stepping down as CEO in 2020.
People progressing
Joined as UX/Design Manager in 2011, promoted 3 times in 10 years to current position of Lead User Researcher, having previously worked as Senior Product Designer.
Diversity, Equity & Inclusion at loveholidays
Clodagh Beatty (Head of Talent Management, Learning & DE&I)
- We recently hired a Head of L&D, Diversity, Equity & Inclusion to support us in our ongoing commitments to creating an inclusive environment, as well as providing growth opportunities for all our employees
- We want all applicants to feel they can belong at loveholidays
- We have employees from all walks of life and we are only interested in assessing your skills, attitude and talent!
- We support Employee Resource Groups - recently launched our Women's Network at loveholidays
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