Customer Support Executive, Stint

£28-35k

+ Ownership shares

Junior and Mid level

London

4-5 days a week in office

Student workforce platform combined with a B2B SaaS product (in stealth)

Be an early applicant

Student workforce platform combined with a B2B SaaS product (in stealth)

21-100 employees

HospitalityB2BSaaSMobile

Be an early applicant

£28-35k

+ Ownership shares

Junior and Mid level

London

4-5 days a week in office

21-100 employees

HospitalityB2BSaaSMobile

Company mission

Through our SAAS offering, we support high street businesses up and down the UK as they fight for survival and transform the world of work for students.

Job

Company

Role

Who you are

You’ve got excellent written and verbal communication skills
You’re calm under pressure and thrive in a fast-paced, problem-solving environment
You’re proactive, detail-oriented, and take pride in delivering great service
You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential)
You’re eager to learn, grow, and make an impact in a scaling startup
You’re flexible - happy to occasionally support ad hoc weekend or evening work when needed

What the job involves

We’re looking for a Customer Support Executive to join our growing team in Camden
You’ll be at the heart of how we deliver an exceptional experience to both our Stinters and our Partners - ensuring every interaction reflects our values of efficiency, empathy, and excellence
Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support
Troubleshoot and resolve issues in real time, balancing empathy with efficiency
Maintain clear and accurate records of user interactions and feedback in internal systems
Escalate complex cases to senior team members or other departments when needed
Spot trends, share insights, and suggest improvements to enhance our support operations
Represent Stint’s tone of voice and values in every conversation
Contribute to team projects and process improvements that make the experience even better for users

Application process

Applied
Review
Interview
Hired

Salary benchmarks

Our take

Stint’s app connects students with high street & hospitality businesses needing to fill shifts at peak times. This helps businesses redesign the way they hire, whilst empowering all university students to find work to fit around their studies.

Stint works with some of the industry's biggest hospitality businesses, such as Pizza Express, Pret-A-Manger, GAILs, and more.

Compared to competitors providing flexible work, Stint offers more variety than other gig-economy work such as food delivery. In addition, the company prides itself on being a company by students for students and set itself apart by putting students’ well-being at the heart of what it does. All its student workforce are employed by Stint, accrue holiday and get paid for every shift they do - even if they are sent home early.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

48% female employees

-31% employee growth in 12 months

Glassdoor (3.7)

Company

Company benefits

Private medical insurance
Share options
Weekly office breakfasts and lunches
Cycle to work scheme & cycle storage
Weekly team socials
Office gym & showers

Company values

Kindness
Ambition
Energy
Integrity

Company HQ

Camden Town, London, UK

Articles

Micro-shift app gets students super-short jobs

Leadership

Sam Schlagman

(Co-Founder & CEO)

Co-founded Stint after graduating from UCL with a Bachelor's in Business and Economics.

Emanuel Daniel

(Co-Founder & CTO)

Emanuel graduated from Imperial College London with a Master of Engineering.

Share this job

View 2 more jobs at Stint