Senior Customer Success Engineer, ReversingLabs
$174-184k
Competitive compensation packages (base, bonus, and equity)
Threat intelligence solution
Be an early applicant
Threat intelligence solution
201-500 employees
Be an early applicant
$174-184k
Competitive compensation packages (base, bonus, and equity)
201-500 employees
Company mission
To analyze and secure every enterprise software package, container and file, at the speed of business.
Role
Who you are
- Proven experience supporting enterprise customers in a technical advisory or TAM role, ideally within cybersecurity, application security, or software supply chain security domains
- Hands-on experience with application security tools, or threat detection platforms, including deployment, troubleshooting, and architecture guidance
- Strong ability to build technical trust and influence cross-functionally across Customer Success, Product, Support, and Sales teams
- Excellent communication and stakeholder management skills, including the ability to explain complex technical concepts to both practitioners and executives
- Demonstrated success in proactively identifying risks, driving adoption, and improving platform stability through structured technical engagement
- Experience leading technical QBRs, producing architecture diagrams, and maintaining customer-specific documentation
- Strong analytical and problem-solving skills with a data-driven mindset
- Bachelor's degree in a technical or related field
- 6–8 years of relevant experience in a customer-facing, technically hands-on role supporting large enterprise accounts
What the job involves
- As a Senior Customer Success Engineer (CSE), you will serve as the technical owner and trusted advisor for our most strategic customers
- In this role, you’ll be deeply embedded in customer environments—leading deployments, proactively managing system health, and driving the adoption of ReversingLabs solutions to maximize security value
- Your work will focus on delivering a seamless and impactful customer experience throughout the lifecycle
- You will collaborate closely with Solution Architects and Account Executives to align technical outcomes with customer security goals, and play a critical role in expansion and renewal readiness
- Additionally, you’ll serve as a conduit between customers and ReversingLabs Product and Engineering teams—capturing technical feedback, identifying product gaps, and influencing the roadmap based on frontline insight
- What You Will Do
- Serve as the primary technical point of contact for assigned strategic accounts, leading all phases of the customer lifecycle from deployment to optimization
- Drive onboarding and deployment efforts, ensuring technical go-live within defined SLAs and tailoring configurations to meet customer-specific requirements
- Conduct regular technical reviews to assess system health, validate integrations, and provide proactive remediation guidance
- Monitor product usage, identify adoption gaps, and lead enablement sessions to increase the use of licensed features and expand technical maturity
- Partner with Customer Success Managers, Account Executives, and Solution Architects to align technical outcomes with strategic business goals
- Lead or participate in QBRs and technical deep dives, providing data-backed insights on system performance, adoption metrics, and risk posture
- Triage and resolve complex technical escalations, working cross-functionally with Support and Engineering as needed
- Provide structured feedback to Product teams based on recurring customer needs, deployment challenges, and enhancement requests
- Support expansion planning by validating technical readiness and providing architectural guidance for new use cases or modules
- Maintain customer-specific technical documentation, including runbooks, architecture diagrams, and deployment artifacts
- Participate in monthly syncs, health check cadences, and cross-functional reviews to ensure consistent engagement and visibility
- Other duties as assigned
Our take
In the world of cybersecurity, a good offense makes for a good defense. Active malware detection programs can greatly improve threat detection and elimination, saving time and money. ReversingLabs offers unprecedented threat detection and analysis to combat the latest intelligent cyber attacks.
ReversingLabs' active decomposition technology allows a full-scale analysis of all incoming content to identify any potential threats. Users can verify software supply chain, hunt malware threats continuously, and prevent phishing and email attacks. The company's approach to actively combating malware attacks has attracted a variety of big-name customers including Cisco, JPMorgan and Motorola.
ReversingLabs has garnered impressive amounts of funding to date, allowing it to advance within the rapidly growing cybersecurity market. With the cybersecurity industry needing to accommodate limited security budgets while providing scalable, agile and efficient security features, ReversingLabs joins competitors TDi Technologies, Claroty and Lastline in developing effective, future-proof platforms.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$56m
SERIES B
Apr 2020
$10m
SERIES A
Total funding: $91m
Company benefits
- Paid vacation and sick leave
- On-the-job training, tech talks, personal training and development
- Flexible work schedule
- Free snacks and beverages
- Commuter benefits
- Employee referral bonus program
- Company events & activities
- Medical with deductible reimbursements
- Employer paid dental, vision, disability & life insurance
- 401k
- Flexible Spending Accounts (health & dependent)
- Quarterly (3 day) Wellness Weekends
- Pet insurance
- Opportunities for advancement
- Innovative and collaborative work environment
Company HQ
Kendall Square, Cambridge, MA
Leadership
Mario Vuksan
(Founder & CEO)Mario worked as a Software Engineer for 4 years before spending almost 5 years at Groove Networks. They spent over 3 years at Bit9, leaving their Director of Research position in December 2008 to found ReversingLabs the following month.
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