Strategic Customer Success Specialist, BuildOps
$105-120k
+ Annual bonus & equity
More information about location
Management software for commercial contractors
Job no longer available
Management software for commercial contractors
501-1000 employees
Job no longer available
$105-120k
+ Annual bonus & equity
More information about location
501-1000 employees
Company mission
To build the system that helps commercial contractors shape the future of the trades.
Role
Who you are
- We’re looking for a highly organized, proactive, and people-oriented Strategic Customer Success Specialist to partner with our Strategic Customer Success Managers (CSMs) in delivering a world-class experience to our most important accounts
- 3+ years of experience in a customer-facing role, ideally in Customer Success or Technical Account Management
- Passion for helping people and solving problems in a structured, repeatable way
- Highly organized and detail-oriented—you don’t let tasks fall through the cracks
- Clear and professional communication, both written and verbal
- Comfort with ambiguity and shifting priorities in a high-growth environment
- Experience in construction, MEP, field services, or SaaS is a plus
What the job involves
- In this role, you’ll be a key part of the customer-facing team—joining virtual visits, supporting strategic initiatives, and ensuring the customer journey runs smoothly at every stage
- The Specialist serves as a complement to the onsite Strategic CSM presence, building strong relationships through virtual touchpoints and providing an additional layer of support that drives consistent, high-quality customer outcomes. You’ll have exposure to complex accounts, industry-leading technology, and strategic conversations, while collaborating across Implementation and Support teams to keep customers moving forward
- Act as a consistent, customer-facing partner through virtual visits, check-ins, and project follow-ups
- Coordinate with Strategic CSMs to ensure seamless coverage—onsite and virtual—for high-value accounts
- Own administrative and tactical tasks such as:
- Updating customer project plans and trackers
- Scheduling meetings and capturing detailed notes
- Documenting action items and ensuring timely follow-through
- Help monitor customer health signals and track support tickets or key deliverables
- Collaborate with Implementation Managers, Engagement Managers, and Product Support to move projects forward
- Escalate risks or blockers to the Strategic CSM or Manager, Customer Success
- Continuously look for ways to optimize workflows and enhance the customer experience
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on subcontractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. In 2025, it secured new funding and cemented its status as a unicorn. This is a sure sign of investors' confidence in the company's vision and its potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$127m
SERIES C
May 2023
$50m
EARLY VC
Total funding: $225.8m
Company benefits
- Financial: Competitive base salary. Generous equity options. Performance bonuses for 95%+ employees. Bi- annual performance & compensation reviews. RRSP & 401k employee contribution plan.
- Health & Family: Health/dental/vision insurance as of Day 1. Paid parental leave. Life insurance + disability insurance. Employee Family Assistance Program (EAP).
- Other Perks: Flexible PTO. Home-office allowance. Hybrid flexibility. Access to awesome office spaces (in L A , Toronto, and Raleigh). Team retreats & off- sites.
Company HQ
Santa Monica, CA
Leadership
Alok Chanani
(Co-Founder & CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(CSO)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
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