Director of Product Design, MURAL

• 15+ years of product design experience, including recent experience managing and growing designers — ideally in ambiguous, 0→1 problem spaces
• A track record of defining or evolving a design pattern language or system — behavior-based systems preferred over purely visual ones
• Familiarity with agent-based or AI-assisted experience design: memory, context windows, tool use, autonomy/control tradeoffs
• Comfort using code as a design tool — prototyping and vibe-coding to explore interaction and system behavior, not just wireframing it
• Strong systems thinking: you understand how design decisions cascade across flows, surfaces, and journeys
• Experience partnering with engineering to evolve prototypes into scaled, shipped implementations
• Experience representing design in senior, cross-functional strategy conversations
• Deep empathy for diverse, global users, with experience designing for accessibility and inclusivity at scale

Desirable

• As the Director of Product Design, AI & Agentic Workflows you'll define what agent-native design means at Mural, then build the team and the pattern language to make it real everywhere
• You’ll work across all surfaces, defining the underlying grammar for how agents disclose intent, request permission, hand off control, signal confidence, and recover from error across every part of the product
• You'll lead a small team of designers who ship against that grammar, and you'll stay hands-on yourself — prototyping the hardest, highest-ambiguity interactions rather than delegating all of it away
• This is a working director role: management and craft are both core to the job, not one traded off for the other
• You’ll have the chance to invent how the world collaborates. You’ll design experiences that help teams think visually, work faster, and create together in ways that feel natural and expressive
• You’ll partner with a deeply creative and cross-disciplinary team that values curiosity, clarity, and craft
• Team Leadership:
• Hire, develop, and manage a small team of product designers working on agentic and AI-native experiences
• Set craft standards and help run critique; give direct, specific feedback that raises the bar
• Own your team's roadmap and staffing in partnership with product and engineering leads
• Represent your team's work, capacity, and needs to the VP of Design and cross-functional leadership
• Pattern Ownership:
• Define and maintain Mural's interaction pattern language for agent behavior, including permission, disclosure, handoff, confidence, error recovery. Think of it as the same relationship a design systems team has to typography and color, applied to agent behavior instead
• Use code and rapid prototyping as a primary design tool to pressure-test agent behaviors, not just visuals — "vibe coding" real interactions to see how they actually feel
• Establish reusable primitives (components, states, motion, copy patterns) that the broader design org and other squads build on, so agentic patterns compound instead of getting reinvented per feature
• Personally take on the hardest, least-defined interaction problems — the role stays in the work even as it scales through a team
• Strategic, Cross-functional Leadership:
• Represent design's point of view in product strategy conversations about where and how agents show up in the platform
• Partner with research to build a shared evidence base for control, autonomy, and trust tradeoffs
• Lead workshops and design sprints to align stakeholders around ambiguous, agent-related decisions
• Contribute to Mural's external voice on AI-native design as a natural extension of leading the discipline internally