Technical Solutions Lead, Findigs

• 5+ years of experience in technical account management, solutions architecture, or implementation consultancy, with a proven track record in the Enterprise SaaS space
• Experience mentoring junior team members or direct people management experience, with a desire to grow as a leader
• Exceptional problem-solving ability with a deep interest in getting down to the root cause of an issue or process gap
• Knowledge of core web concepts, such as Chrome Developer tools
• Ability to independently diagnose and resolve API integration issues by analyzing request/response data and system logs
• Strong ability to work with structured data formats (e.g., JSON, XML) in the context of APIs and system integrations
• Expert-level technical troubleshooting and debugging skills and enterprise security protocols (e.g., OIDC, SAML, and OAuth)
• Exceptional ability to navigate complex organizational structures and translate technical requirements for a diverse group of stakeholders
• This role requires the ability to travel up to 20% to meet with strategic customers on-site and attend leadership off-sites

Desirable

• The core function of the Implementation team is to ensure that our customers can seamlessly begin operations on our platform as soon as possible
• Beyond the traditional day-to-day responsibilities of project management, the team is responsible for helping our Engineering and Product teams determine customer pain points to ensure quality and speed in the onboarding process
• We are seeking a Technical Solutions Lead to be the technical bridge between our customers and our product by leading the post-sales technical journey for our enterprise customer base, as well as supporting scaling technical operations across all segments
• You will be a trusted advisor and technical leader to both our customers and our internal teams
• This is a highly visible, customer-facing role that requires a sophisticated blend of enterprise architecture, project leadership, and relationship management
• Additionally, you will play a key role in team growth, including mentoring and managing direct reports
• Lead the technical delivery for a diverse portfolio of customers, with a focus on strategic accounts, ensuring architectural alignment and rapid time-to-value
• Partner with the Sales teams during the pre-sales cycle for strategic accounts to conduct technical discovery, assess feasibility, and build tailored implementation plans that accelerate the closing of new business
• Manage, coach, and mentor a direct report (or small team), overseeing their professional development, performance, and technical output
• Act as the primary technical point of contact for external executive stakeholders, managing complex timelines, nationwide rollouts, and multi-threaded technical troubleshooting
• Develop and refine technical documentation, implementation blueprints, and best practices to standardize delivery across all market segments
• Drive long-term technical health and adoption, ensuring configurations are optimized for the customer’s unique business objectives