Observability Architect Manager, Grafana Labs
€157-188.4k
OTE
+ RSUs
The open and composable observability platform
Be an early applicant
The open and composable observability platform
1001+ employees
Be an early applicant
€157-188.4k
OTE
+ RSUs
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 3+ years leading a team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc
- Direct experience mentoring, developing people and managing performance over time
- Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus
- Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM) and/or competing observability products
- Direct experience selling monitoring/data/visualization products
- You will be creative in solving Customer Adoption Challenges
- Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
- Identify and provide timely workarounds and solutions to meet a customer’s business needs
- You have extensive Grafana deployment design expertise
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers
What the job involves
- This is more than just a management role—it’s your chance to shape a brand-new function at the forefront of the observability space
- As the Manager of Observability Architects, you’ll be a founding leader of a technically elite team redefining what it means to deliver customer success in our industry
- You’ll build and lead a powerhouse team of in-house solution experts who will guide Grafana’s most strategic customers through onboarding, adoption, and expansion—ensuring they unlock the full power of our platform
- This is your opportunity to make a global impact, influence product direction, and build a practice that sets a new industry standard
- Join us, and help make this team the one everyone else is trying to catch
- Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences
- With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks
- Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team
- Be responsible for retention and expansion
- Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region
- Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
- Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs
- Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals
- Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
- Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs
- Educating and enabling viewers, editors, and architects how to leverage the Grafana stack
- Assist with building/modifying critical SLA dashboards within the production environment
- Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, Grafana boasts over 25M users globally, with a customer base exceeding 5,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering experience at PalVision and iiNet.
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