Customer Experience Associate, Sure
Digital insurance sales and services platform
Open for applications
Digital insurance sales and services platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To provide a simplistic approach to the complex problems associated with digital insurance.
Role
Who you are
- 1+ years of experience in a high-volume, customer-facing role or contact center environment
- Exceptional problem-solving abilities with a proactive approach to finding solutions
- Outstanding communication and presentation skills
- Tech-savvy with the ability to quickly learn new software platforms
- Self-starter mentality with strong initiative and ownership
- Creative and strategic thinker focused on elevating customer experience
- Ability to thrive in a fast-paced, innovative, and evolving environment
- Ability to obtain relevant insurance licenses within 30 days from date of hire
- Experience with tools such as Notion, Freshsales, and Zendesk (or willingness to learn)
- Background in insurance or Property and Casualty License (company will sponsor licensing if needed)
- Genuine passion for building a career in the insurtech space
What the job involves
- We're seeking a dynamic Customer Experience Associate to join our insurtech team and deliver exceptional service to our customers
- In this role, you'll serve as a trusted insurance advisor, helping customers navigate everything from new policy sales to billing inquiries while contributing to our mission of revolutionizing the insurance industry
- You'll deliver outstanding customer experiences across multiple channels including phone, text, and email
- Serve as the go-to insurance expert, guiding customers through the full policy lifecycle—from initial sales through coverage adjustments, policy updates, billing questions, verification and beyond
- Maintain proper documentation of all customer interactions
- Assist with billing adjustments, including payment and refund processing and tracking
- Provide white-glove service that exceeds customer expectations at every touchpoint
- Identify opportunities to enhance processes and contribute to operational efficiency
- Participate in special projects aimed at scaling operations and improving customer outcomes
- Provide continuous feedback to optimize tooling including AI assistants
- Build strong working relationships across customer experience, partnerships, leadership, and cross-functional teams
- Challenge conventional approaches and bring fresh perspectives to insurtech challenges
- Operate as a collaborative team player in a dynamic, entrepreneurial setting
Our take
Sure is a software-as-a-service provider that powers API-based digital insurance programs for enterprises and brands. Rather than underwriting the insurance themselves, Sure acts as a platform that enables brands to sell their own insurance packages, which are actually underwritten by legacy insurers like Nationwide, Chubb and MetLife.
Not long ago, the company partnered with Zibo to streamline the renters' insurance process for tenants, a smart move in a world that used to be exclusively in person and is transitioning to digital. There are great benefits to having insurance and rent management under one online roof, for landlords and tenants alike. It has since teamed up with PorchPals for embedded package insurance and was recognised as one of the fastest-growing tech companies in North America.
The recent arrival of competitor Boost - founded by Sure's Series A venture capital backer - hasn’t deterred the company at all. In fact, Sure claims to be profitable and boasts an impressive range of clients – like Tesla, Intuit, and Mastercard.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES C
Jun 2019
$23.1m
SERIES B
Total funding: $141.7m
Company benefits
- Equity - Take pride in what you’re building as an owner of the company. Equity is available for all Sure employees
- Comprehensive Health Coverage - Select medical, dental, and vision for you and your family. Elect from multiple plan options to meet your needs
- Unlimited PTO - Time off that’s meant to be taken. We understand the importance of recharging so that you can live your best life
- Extra Cash - 401k retirement savings, flexible spending account, referral bonuses, and more
- Parental leave - Welcome the newest member of your family with fully paid time off and a gradual return to work program following leave
- Mental health breaks - Take a moment for yourself with company-provided meditation apps or build relationships with team members via virtual gatherings and celebrations
Company HQ
Park Cities, TX
Leadership
Wayne Slavin
(Co-Founder & CEO)After working as Senior Sales Engineer for Linspire, Wayne co-founded NetStumbler.com, a tool to detect wireless LANs, BackupRight, online data backup services and Language Fish translation services. Before co-founding Sure, they were the VP of Product Management for Tapingo, letting individuals buy things instantly.
Jarod Kolman
(Co-Founder)After Founding and working as Managing Director of Limestone Properties, Jarod co-founded Jarod continues to be Chairman for Limestone Properties, a leading estate agent for residential investment properties in Sandton.
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