Head of Customer Success, Nightfall AI

Salary not provided

Salesforce

Senior and Expert level

San Francisco Bay Area

3+ days a week in office (Palo Alto, CA)

Cloud-native data protection platform

Be an early applicant

Cloud-native data protection platform

101-200 employees

B2BSecurityBig dataSaaSCyber Security

Be an early applicant

Salary not provided

Salesforce

Senior and Expert level

San Francisco Bay Area

3+ days a week in office (Palo Alto, CA)

101-200 employees

B2BSecurityBig dataSaaSCyber Security

Company mission

To empower enterprises big and small to navigate the digital world with confidence, while ensuring the security and privacy of their sensitive data.

Job

Company

Role

Who you are

7+ years experience in Customer Success or similar customer-facing roles within SaaS, including 3+ years in management
Proven track record of scaling customer success/experience teams in dynamic, high-growth environments
Expertise in building processes and programs that drive customer adoption, engagement, and retention
Strong technical acumen and background working with complex, modern software platforms
Data-driven, with experience building and interpreting KPIs for CS orgs
Excellent communicator; clear, credible, and empathetic with both customers and internal stakeholders
Experience with enterprise SaaS Security products
Passion for AI/ML products and hunger for leveraging AI in day to day work
Familiarity with digital CS tools such as Salesforce, Pylon, etc
Willingness to travel for in person customer meetings

What the job involves

Nightfall AI is searching for a strategic, hands-on Head of Customer Success to lead and scale our fast-growing CS team. You’ll partner with customers, internal teams, and leadership to maximize customer satisfaction, drive value realization, and ensure long-term retention for our products
Define and execute the vision and strategy for Nightfall’s Customer Success function
Build, mentor, and manage a high-performing Customer Success team
Develop and deploy processes that deliver exceptional onboarding, adoption, and value for enterprise customers
Drive customer outcomes, engagement, retention, and growth through data-driven insights and proactive account management
Collaborate closely across Sales, Product, and Engineering to advocate for customers and resolve challenges
Gather actionable customer feedback and guide product roadmap priorities
Instrument and report on key CS metrics (NPS, churn, health scores, etc.)

Our take

Nightfall AI is tackling security challenges posed by the adoption of generative AI and technologies like GPT-4o. Businesses adopting these powerful AI models face extended concerns over sensitive data exposure, prompt injection attacks and model abuse.

Nightfall AI's firewall for I is a robust client wrapper safeguarding GENAI applications and data pipeline. it ensures security by proactively scanning and removing sensitive information like PII, PCI, PHI, and proprietary secrets. Additionally, it defends against prompt injection attacks, ensuring data integrity across diverse AI inputs.

With its AI-native detection engine and advanced DLP models, Nightfall proactively addresses future challenges in evolving AI technologies. By integrating into workflows, Nightfall enables organisations to deploy GenAI applications securely, ensuring compliance and driving innovation for enhanced customer experiences.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

53% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (2 rounds)

Aug 2022

$40m

SERIES B

Nov 2019

$20.3m

SERIES A

Total funding: $60.3m

Company HQ

Financial District, San Francisco, CA

Leadership

Isaac Madan

(CEO)

Having studied at Stanford, Isaac co-founded Chalky in 2013 before working as a Correlation Ventures Tech Advisor and Analyst for Pejman Mar. They spent 2 years as a Venrock Investor before co-founding Nightfall AI in March 2018.

Rohan Sathe

(CTO)

Rohan started their career as a Voxer Software Engineer before being a Founding Engineer of UberEats, where they worked until 2017. In March 2018, they co-founded Nightfall AI with Isaac, serving as CTO.

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