Head of Customer Success, Nightfall AI
3+ days a week in office (Palo Alto, CA)
Agentic data loss prevention platform
Open for applications
Agentic data loss prevention platform
21-100 employees
Open for applications
3+ days a week in office (Palo Alto, CA)
21-100 employees
Company mission
To protect sensitive data cross SaaS apps, GenAI tools, email, endpoint devices, and more.
Role
Who you are
- 7+ years experience in Customer Success or similar customer-facing roles within SaaS, including 3+ years in management
- Proven track record of scaling customer success/experience teams in dynamic, high-growth environments
- Expertise in building processes and programs that drive customer adoption, engagement, and retention
- Strong technical acumen and background working with complex, modern software platforms
- Data-driven, with experience building and interpreting KPIs for CS orgs
- Excellent communicator; clear, credible, and empathetic with both customers and internal stakeholders
- Experience with enterprise SaaS Security products
- Passion for AI/ML products and hunger for leveraging AI in day to day work
- Familiarity with digital CS tools such as Salesforce, Pylon, etc
- Willingness to travel for in person customer meetings
What the job involves
- Nightfall AI is searching for a strategic, hands-on Head of Customer Success to lead and scale our fast-growing CS team. You’ll partner with customers, internal teams, and leadership to maximize customer satisfaction, drive value realization, and ensure long-term retention for our products
- Define and execute the vision and strategy for Nightfall’s Customer Success function
- Build, mentor, and manage a high-performing Customer Success team
- Develop and deploy processes that deliver exceptional onboarding, adoption, and value for enterprise customers
- Drive customer outcomes, engagement, retention, and growth through data-driven insights and proactive account management
- Collaborate closely across Sales, Product, and Engineering to advocate for customers and resolve challenges
- Gather actionable customer feedback and guide product roadmap priorities
- Instrument and report on key CS metrics (NPS, churn, health scores, etc.)
Our take
Nightfall AI is tackling security challenges posed by the adoption of generative AI and technologies like GPT-4o. Businesses adopting these powerful AI models face extended concerns over sensitive data exposure, prompt injection attacks and model abuse.
Nightfall AI's firewall for AI is a robust client wrapper safeguarding GenAI applications and data pipeline. And it ensures security by proactively scanning and removing sensitive information like PII, PCI, PHI, and proprietary secrets. Additionally, it defends against prompt injection attacks, ensuring data integrity across diverse AI inputs.
With its AI-native detection engine and advanced DLP models, Nightfall AI proactively addresses future challenges in evolving AI technologies. By integrating into workflows, Nightfall enables organizations to deploy GenAI applications securely, ensuring compliance and driving innovation for enhanced customer experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2022
$40m
SERIES B
Nov 2019
$20.3m
SERIES A
Total funding: $60.3m
Company benefits
- Competitive pay, equity, and 401k plan
- Regular, thoughtful compensation reviews
- Support for professional development
- Flexible time off
- Company wide holidays
- Flexible commuter options
- Generous parental leave policy
- Comprehensive health, vision, dental benefits
- Reimbursement for home office, fitness, and mental wellness expenses
Company HQ
Financial District, San Francisco, CA
Leadership
Rohan Sathe
(Co-Founder & CEO)Rohan began their career as a Voxer Software Engineer before being a Founding Engineer of UberEats, where they worked until 2017. In March 2018, they co-founded Nightfall AI with Isaac, serving as CTO.
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