Client Relationship Manager, Aviva
EMEA Institutional
Plus discretionary bonus opportunity and Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
More information about location
Insurance, wealth and retirement business
Be an early applicant
Insurance, wealth and retirement business
1001+ employees
Be an early applicant
Plus discretionary bonus opportunity and Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
More information about location
1001+ employees
Company mission
To be with people when it really matters, throughout their lives.
Role
Who you are
- Good communication skills and ability listen to clients in order to understand their issues
- Experience of client servicing, preferably within an institutional asset management environment - with experience of resolving issues in a client-focussed manner
- Ability to work effectively within a team environment and demonstrate good collaboration skills in order to build effective relationships with different business areas across Aviva Investors
- Practical awareness of relevant regulatory requirements
- Hold the Investment Management Certificate (IMC) or equivalent
- In this role you’ll be ‘Certified’ under the Financial Conduct Authority / Prudential Regulation Authority’s Senior Managers and Certification Regime (SMCR). This means that we’ll need to complete some regulatory background checks on you before you take up your role and we’ll need to ask you some questions on an annual basis to make sure you remain ‘fit and proper’ and competent to carry out your role. We’ll provide training on what holding a SMCR role means when you join us and annually thereafter
- We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares
What the job involves
- 12 Month Fixed Term Contract
- At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £253 billion in assets, our 1,000‑strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter
- Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last - strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike
- Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised, and you’re empowered to shape your development
- We are recruiting for Client Relationship Manager, EMEA Institutional to join our team
- This is a great opportunity for someone who understands the Asset Management Industry and EMEA institutional market segments (predominantly UK Corporate Defined Benefit, Local Government Pension Scheme, UK Defined Contribution Pension schemes), with a proven background in servicing clients
- Investment expertise means nothing if clients don’t experience it. Our business development and client relationship teams build trusted relationships across regions, while our marketing, investment, and communications teams showcase what sets us apart – powering our growth
- As a Client Relationship Manager within the EMEA Institutional team, you will play a key role in enhancing and maintaining Aviva Investors’ reputation through exceptional client servicing and relationship management
- You will be responsible for the day‑to‑day management, servicing and development of a defined portfolio of institutional clients across multiple asset classes, while working closely with Client Relationship Directors on strategic accounts
- A core part of the role involves taking ownership of resolving client and consultant queries promptly—spanning reporting, performance, technical product matters, and fee billing—while building strong relationships with both clients and across the wider business. In addition, you will seek to identify risks to existing relationships and implement effective retention strategies, alongside attending and hosting client meetings and due‑diligence visits with support from Investment Directors and Portfolio Managers
- You will also deepen your knowledge of designated products to act as an internal conduit for queries, collaborate with sales and consultant teams across EMEA to broaden market insights, and lead the coordination of onboarding for both pooled and segregated mandates, including legal agreement updates
- In addition, you will play an active role in mandate change implementations, represent the team on internal projects, and ensure all servicing activity is accurately recorded in Salesforce, including maintaining up‑to‑date client data and mailing lists
- The role also supports ongoing internal governance through maintaining Standard Operating Procedures, annual risk and audit requirements, and other administration essential to delivering a culture of client service excellence across the organisation
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Amanda Blanc
(Group CEO)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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