Customer Service Representative, Sesame
$21 - $23 an hour
Healthcare marketplace platform
Job no longer available
Healthcare marketplace platform
101-200 employees
Job no longer available
$21 - $23 an hour
101-200 employees
Company mission
Sesame's mission is to provide access to convenient, high-quality, full-scope medical care at affordable self-pay prices - without insurance.
Role
Who you are
- 1-2 years experience in a support, operations, or customer-facing role
- Experience in healthcare, especially telehealth, is preferred
- Preference for experience handling billing issues
- Familiarity with systems like Stripe and Zendesk highly preferred
- Strong attention to detail and the ability to stay organized across multiple tasks
- A thoughtful, solutions-oriented approach to problem-solving
- Clear, empathetic communication skills; excellent phone demeanor
- Comfort working with tools, systems, and structured workflows
- A proactive mindset - you take initiative and don’t wait to be asked
- You consistently deliver high-quality, accurate work
- You take ownership of your responsibilities and follow through
- You spot issues early and help drive solutions
- You contribute positively to your team and the customer experience
- You’re proactive with follow-ups and committed to going the extra mile
- You’re always looking for ways to improve how things are done
What the job involves
- As a Customer Service Representative II, you’ll be on the front lines helping patients and providers navigate their care with confidence. You’ll handle a range of operational and support tasks, customer escalations and act as a bridge between the customer, internal teams and external partners making sure things run smoothly and issues are resolved quickly and thoughtfully
- This role is a great fit for someone who’s detail-oriented, proactive, and genuinely cares about improving the customer experience. You’re not just here to complete tasks - you’re here to make things better and elevate the customer experience
- Support patients and providers by resolving issues with care, clarity, and efficiency
- Manage day-to-day operational work using internal tools and workflows
- Stay organized and keep things moving, following through on tasks from start to finish
- Identify patterns or recurring issues and raise them to your team
- Help investigate and resolve problems, both independently and with support
- Collaborate with teammates and cross-functional partners to improve the customer experience
- Assist Customer Service management and own special projects as needed
- Contribute ideas and feedback that help us improve our processes and systems
Our take
Sesame is a healthcare marketplace that allows patients to search, compare, and book appointments - both in-person and online - in one place, while also allowing healthcare providers to get paid in cash, rather than going through the bureaucracy of insurance company dealings.
Sesame’s marketplace has been getting plenty of praise as well as capital investment, and it’s easy to see why. The American healthcare landscape has long been a bone of contention, so allowing consumers the opportunity to shop around is a good idea. The fact that Sesame users don’t have to be paying subscribers to the platform, but can get benefits by being one, is also a great touch.
It’ll be interesting to see how things work out in the long run for the company. While there’s little doubt that Sesame works for the patient, this kind of marketplace always seems to become somewhat unpopular with the businesses it hosts – Booking.com and Uber Eats are examples of this.
For the time being though, it’s proving popular with both sets of end users and working for a good cause. Having received funding from GV (formerly Google Venture), it looks set to grow quite a bit over the next few years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$27m
SERIES B
Apr 2021
$24m
LATE VC
Total funding: $76.1m
Company benefits
- Flexible vacation policy
- A fun and international work environment with teams across the US (New York, Boston, Miami) and Europe
- Comprehensive health care coverage options
Company HQ
Canal Street, New York, NY
Leadership
David Goldhill
(Co-Founder & CEO)Served as President and CEO of the Game Show Network, President of TV at Universal Studios, and founded and was CEO of INTH, and CFO of Act III Communications. Also an author, and Chair of The Leapfrog Group.
Michael Hernandez
(Co-Founder & President)Spent 5 years as Engagement Manager at McKinsey & Co. Previous Advisor to The White House Office of Management and Budget, Brookings Institution, and the State of Massachusetts on health reform legislation and implementation.
John Fontein
(Co-Founder)Former Associate at Goldman Sachs and worked VP and GM roles at GoEuro. Previously founded and sold his music production company, Relabel.
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