Platform Engineering Engineer, Amadeus

• Amedeus Global Operations is looking for a self-starting, highly motivated, and technically astute candidates with good interpersonal skills and a positive attitude for systems implementation of mid-scale enterprise solutions
• The ability to work in a cross-functional development and operations environment with a focus on systems design, management, and monitoring is key to success
• 5+ years managing, administering or supporting highly-available hosted environments
• 3+ years responsibility for designing, implementing, and maintaining distributed systems
• 5+ years experience developing, deploying, and supporting applications in both public cloud and private hosting environments
• 3+ years experience with Linux-based web hosting
• 3+ years experience with Azure AD and/or Entra ID
• 3+ years experience with distributed version control i.e. GitHub, DevOps, TFS, etc. helpful but not required
• 3+ years experience facilitating and participating in systems design reviews
• 3+ years experience automating deployment of applications using desired state configuration, PowerShell, or other automation languages
• 1+ years with containerization technologies like Docker, Kubernetes, Container Registries
• Aptitude to learn on inexperienced areas

Desirable

• The Platform Engineer is responsible for working closely with Development, release engineering, and operations teams to ensure efficient and effective run-time operations availability of platforms and services while maintaining high levels of performance
• Managing escalations, and providing technical assistance to the team is expected
• Facilitate the implementation of new cloud platform components, adhering to agile best practices, CI/CD, and Infrastructure-As-Code methodologies
• Collaborate in building tools and processes to support public cloud infrastructure and platforms
• Build, administer, and maintain systems in alignment with Service Availability objectives and agreements with internal or external customers
• Conduct evidence-based troubleshooting and triaging under high-pressure situations to identify and resolve root causes for service disruptions. Document for problem management and recommend mid-term resolutions
• Perform systems analysis to document critical flows and requirements of both new and existing systems
• Participate in systems design alongside other team members and architects, promoting shared and common design practices with metrics for cost, performance, capacity, and availability
• Develop and maintain processes for recoverability, fail-over, disaster recovery, and business continuity
• Manage backup, recovery, and retention of customer data according to contractual and functional requirements
• Document and deliver operational-focused monitoring, reporting, and technical guidance to L2 Support
• Independently perform basic platform, infrastructure, OS configuration, and/or script changes, with limited or no guidance
• Capably perform IT Systems Administration tasks such as Active Directory administration, OS updates/patching, and basic web and network connectivity troubleshooting
• Demonstrate autonomy in understanding and completing small or medium-sized work-items, requiring little or no guidance from senior team members. Take ownership and see work through to completion
• Demonstrate knowledge of the Amadeus business and its relationship to the assigned area
• Work with existing procedures or guidelines and provide inputs to support/influence area decisions. Make recommendations on new solutions and propose improvements by analyzing various sources of information
• Work with moderate guidance and direction from the manager
• Possess a good understanding of designing and implementing monitoring and alert scripts to ensure application reliability, considering SLA, cloud health, and application development perspectives
• Approach application troubleshooting and top-tier escalation support systematically, keeping team members and stakeholders informed of progress and impediments
• Conduct peer reviews of documentation and/or design, identifying gaps and making sound suggestions
• Assist other teams as needed to resolve dependencies, integration points, and create/modify documentation (e.g., Runbooks)
• Demonstrate strong collaboration and interpersonal skills working within and outside the team
• Possess a good understanding of Agile/SAFe processes and feel comfortable making recommendations, pointing stories, and calling out risks
• Actively participate in defining and adhering to team iteration and increment commitments
• Pursue continuing education at an intermediate-level or higher