IT Service Desk Technician, Amplify
$65-70k
Office located in Brooklyn, NY
K-12 curriculum & assessment publisher
Be an early applicant
K-12 curriculum & assessment publisher
1001+ employees
Be an early applicant
$65-70k
Office located in Brooklyn, NY
1001+ employees
Company mission
To help educators create the next generation of scientific innovators as well as citizens who are sceptical, curious, and evidence-based thinkers.
Role
Who you are
- Applicants will be able to demonstrate success in providing exceptional customer service while also maintaining the performance of user administrative responsibilities
- Attention to detail and excellent communication are essential to this role
- Applicants will be able to demonstrate efficiency in effectively communicating technical issues and resolutions
- 2 + years of experience in a helpdesk environment
- 2 + years of working experience in PC/Mac hardware, Windows OS (10, Server), Mac OS X, Office 365, and Google Suite applications (Google Docs, Gmail, Meet, etc..) Slack and Adobe Cloud
- Working knowledge of Active Directory, Azure, Group Policy, LDAP, and Okta
- Basic Scripting in Bash, PowerShell, and/or Python
- Ability to lift personal computers, servers, and related equipment (up to 60 lbs)
- Proven experience with 2-factor authentication on email and applications
- CCT - Casper Certified or equivalent work exposure to Jamf Pro
- Working knowledge of Intune, SCCM, or JAMF
Desirable
- Bachelor’s degree in computers or engineering discipline
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Knowledge of troubleshooting printer/peripheral devices
- Basic theoretical understanding of networks LAN, WAN, and VPN networks
- Proven skills in Mac and PC repair, troubleshooting, deployment, and liquidation
- Knowledge of sensitivity to principles of information security, especially as it relates to confidentiality and privacy
- Experience communicating verbally and in writing with peers, management, contractors, and vendors
What the job involves
- Amplify is seeking applicants for an IT Service Desk Technician position to join our IT Support Team
- This role will support in-house end-users in troubleshooting and resolving technical issues related to workstations, phones, and/or applications
- The daily responsibilities of the IT Service Desk Technician include responding to numerous technical support questions and issues, resolving technical problems on time, and providing technical recommendations
- An in-office presence 5 days per week for the first 2 months. And after the 2 months it can be remote for one day during the week
- Providing front-line support for workstations (desktops and laptops), peripherals, applications, and network services for Windows and Macs and mobile devices like iPhone, iPad, and Android
- Documenting steps taken to resolve technical issues on time in a case management system
- Installing, configuring, and troubleshooting workstations and peripherals devices (printers/scanners)
- Deploy, manage, and decommission workstations with JAMF and Intune
- Support JAMF Inventory for Macs and Intune for Windows devices
- Troubleshooting hardware and software problems affecting workstations and escalating when necessary
- Collaborate with IT staff on more complex technical problems, escalating when needed
- Create and maintain end-user accounts in Active Directory, Okta, and Gsuite
- Providing primary LAN, WAN, and VPN support
- Implementing corporate security procedures
- Rotating 24/7 On-Call Shift
- Keep track of work and troubleshooting steps using our case management system
Our take
Since launching as Wireless Generation in the year 2000, before rebranding in 2012 after News Corp acquired the company, Amplify has grown into one of the leading providers of K-12 curricula, assessment and supplemental programs for ELA (English Language Arts), Math and Science.
The EdTech market has been growing rapidly for the last decade and more, and its value is expected to surpass 230 billion by 2030. This growth means that the company has plenty of competition from the likes of Khan Academy and Kaplan Test, but the fact that Amplify is used by around 10 million students puts it in a very strong position.
After a major growth funding round in 2021, Amplify acquired digital math tools developer Desmos. This is in keeping with its commitment to strategically acquire high-performing education companies in order to expand its own tech and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2021
$215m
GROWTH EQUITY VC
Mar 2021
$0.1m
GRANT
Total funding: $263.3m
Company HQ
Dumbo, NY
Articles
Leadership
Larry Berger
(Co-Founder & CEO)Co-founded Wireless Generation in 2000 and was CEO until News Corp bought the company in 2010, becoming President and then CEO of Amplify post-acquisition. Serves on the boards of Touch Press, the Academy of American Poets, Lapham’s Quarterly, the Institute for Sustained Attention, and the Southern Education Foundation.
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