Product Designer, Symbl.ai
Human Machine Interaction
Real-time AI for human interactions
Job no longer available
Real-time AI for human interactions
21-100 employees
Job no longer available
21-100 employees
Company mission
To accelerate the growth of machines ability to understand human conversations better than human.
Role
Who you are
- Experience: 3 to 10 years
- User-Centric Focus: Prioritize understanding user needs and translate them into exceptional conversational-driven or workflow-driven interfaces
- Wireframing Proficiency: Create visual blueprints that serve as a foundation for seamless user experiences
- Prototyping Expertise: Bring concepts to life through interactive prototypes, enabling effective iteration and design refinement
- User Testing Skill: Conduct user testing sessions to collect valuable insights, informing data-driven design decisions
- Iterative Mindset: Demonstrate a commitment to continuous improvement by analyzing user data, seeking feedback, and adapting designs to meet evolving user expectations
- Stakeholder Collaboration: Collaborate effectively with cross-functional teams, including developers and stakeholders, ensuring the successful implementation of designs
- Trend Awareness: Stay updated with the latest design trends and emerging technologies to deliver cutting-edge solutions and remain at the forefront of the industry
What the job involves
- As a Product Designer for Human Machine Interaction at Symbl.ai, you'll be pivotal in creating innovative, user-centric solutions that bridge the gap between humans and AI systems
- Your role includes understanding user needs, crafting intuitive interfaces, and driving data-driven design decisions through wireframing, prototyping, and user testing
- As a Product Designer for Human Machine Interaction at Symbl.ai, you'll lead in redefining the way humans interact with AI
- Your role involves designing intuitive interfaces and experiences, and you'll have the creative freedom to innovate in a collaborative environment. Join us in shaping the future of Human Machine Interaction
- Formulate design strategies prioritizing user-centric solutions, facilitating smooth interactions between individuals and AI systems with a user-centric approach
- Craft user interfaces that optimize usability and accessibility across diverse user profiles with a focus on intuitive UI design
- Employ wireframes and prototypes for rigorous testing and validation of design concepts, integrating user feedback for continuous improvement, emphasizing prototyping and iteration
- Leverage user research techniques and testing methodologies to collect invaluable insights, refining designs based on user behavior and feedback while maintaining a user-centered research focus
- Establish and uphold a consistent design system to guarantee a unified and harmonious user experience across various products, emphasizing design system maintenance
- Demonstrate proficiency in relevant technical skills, including UI/UX design tools (e.g., Sketch, Figma), coding languages, and familiarity with AI technologies, delivering technically sound and innovative solutions with a tech-savvy approach
Our take
Data analytics has changed the way businesses operate - what customers buy, how often, what they nearly buy, etc. An individual’s online experience is full of data, telling a business what’s working, what’s not, and how they can change. But what’s much harder is to collate data from, say, a customer service phone call. That’s where Symbl comes in, with its conversation intelligence software.
Symbl boasts a hefty set of features, including topic and ‘sentiment’ recognition, automatic transcription (with identification of multiple speakers in over 30 languages), as well as question and answers analytics and keyword detection. It’s a thoroughly impressive package, with usages like data analysis from customer calls and performance reviews for customer support or sales teams.
Within the realm of human voice analysis, Symbl has impressive capabilities. But conversation intelligence is a market with other big players, like Gong or Chorus.ai. While Symbl’s features are technically more impressive than those of Gong, Symbl falls short on holistic analysis including SMS and email, which can provide a clearer picture. Symbl works well but has tough competitors to differentiate itself from.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$17m
SERIES A
Dec 2020
$4.7m
EARLY VC
Total funding: $23.7m
Company benefits
- Health & Wellness: We provide the best national Medical, Vision & Dental coverage through Premera Blue Cross & ICICI Lombard to support you and your family’s health, every step of the way
- Retirement 401(k) Plan: Participate in our plan with a 3% contribution from Symbl to help secure your future
- Flexible Work & Lifestyle: Enjoy the flexibility to work remotely and choose your preferred co-working space. We value work-life balance and offer flexible working hours, supporting both your lifestyle and family needs
- Innovative Work Culture: Thrive in a fast-paced culture that encourages out-of-the-box thinking. Gain exposure to diverse roles and unique challenges
- Paid Time off: At Symbl, we believe in the importance of balance. Enjoy generous vacation, personal days, and public holidays to recharge
- Ownership & Autonomy: Engage in full-stack roles with high levels of responsibility and independence
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Toshish Jawale
(Co-Founder & CTO)Previously worked as a Software Engineer at Media Magic Technologies, was Co-founder of TimeNome, Co-Founder & CTO of upa.io, and was a Software Architect at Amdocs.
Surbhi Rathore
(Co-Founder & CEO)Former Software Engineer at Nevis Networks, and Software Development Team Lead at Amdocs. They are also currently an Ambassador for Women in AI and a Member of the Forbes Technology Council.
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