Implementations Lead, Juniper
$100-120k
1-5 days a week in office
Workflow tool for behavioural health providers
Open for applications
Workflow tool for behavioural health providers
21-100 employees
Open for applications
$100-120k
1-5 days a week in office
21-100 employees
Company mission
To make behavioral health more available and accessible.
Role
Who you are
- This ideal candidate will have 3-5 years of experience leading implementations and onboardings & working directly with customers.
- Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges
- Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds
- Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy
- Healthcare experience a plus
- Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law
What the job involves
- Juniper is seeking a smart, scrappy Implementations Lead who loves turning ambiguity into structure.
- This Implementations Lead will manage one of the most crucial touchpoints in our customer journey, and will sit at the intersection of operations and customer experience, working directly with our GTM and engineering teams as well
- Serve as the external dedicated point of contact for onboarding for a portfolio of high-value mid-market and enterprise accounts, building and maintaining strong, long-lasting strategic partnerships
- Coordinate internal stakeholders to drive onboardings successfully and efficiently
- Conduct high-level consultations with enterprise clients to understand their complex revenue cycle management challenges and priorities, aligning Juniper's enterprise solutions to meet their sophisticated needs
- Take ownership in investigating and resolving complex issues, bugs, or other challenges specific to enterprise clients, working closely with cross-functional teams to find tailored solutions
- Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on enterprise-specific complexities and requirements
- Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both enterprise clients and internal stakeholders
Our take
Mental Health plays a significant role in many people's lives, and the need for accessible help avenues is growing. To cater to this, Behavioural Health Clinics need better operational systems, which is where Juniper comes in.
Juniper's platform offers automated billing for insurance reimbursement, built specifically for therapy clinics. This bolsters clinicians' capacity to cater to a larger patient base, and can help consumers to save money.
It is clear that Juniper is aligned with a broader trend in healthcare, where organizations are moving towards automation and efficiency enhancement. Its efforts have brought on extensive funding led by the likes of YCombinator, with which the company will expand its service offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2022
$10m
SERIES A
May 2021
$3m
SEED
Total funding: $13m
Company values
- Diversity, equity, and inclusion has been a priority since day 1
- Behavioral health is something we live and breathe
- We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us
Company HQ
Chelsea, New York, NY
Leadership
Celina Qi
(Co-founder)Previously worked as a Business Analyst for McKinsey & Company and a Computer Science Teaching Fellow at Harvard.
Christophe Rimann
(Co-founder)Prior work includes Consultant at McKinsey & Company, Technical Program Manager at Facebook and CEO of The Baca Group.
Nathan Lee
(Co-founder)Worked as a Consultant at McKinsey & Company and a Business Manager at The Harvard Crimson.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Juniper
- Currently, half of our leadership team (COO + CTO) identify as female, and our cap table includes over a dozen women. We still have a ways to go, but we’re committed to sourcing, hiring, and retaining talent from underrepresented folks in tech and outside of tech.
Share this job
View 6 more jobs at Juniper