Senior Product Manager, Pointclickcare
Senior Care, Value based care
$135-150k
+ 12.5% performance-based bonus
Technology for long-term care providers
Be an early applicant
Technology for long-term care providers
1001+ employees
Be an early applicant
$135-150k
+ 12.5% performance-based bonus
1001+ employees
Company mission
To advance healthcare technology and make a meaningful impact on the lives of millions.
Role
Who you are
- You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery
- You are a collaborative leader who ensures successful outcomes for our customers, while optimizing time to value and increasing ROI
- You foster a growth mindset culture and suggest ideas for continuous improvement across products and processes
- You are comfortable evangelizing your strategy and roadmap to executive stakeholders and externally with customers and partners as needed
- 5-7 years working in Product management, preferably in the healthcare space
- Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study; Preferred
- Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience
- Proven track record managing commercial software products through the entire product lifecycle at an experienced level
- Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment
- Proven ability influencing stakeholders, executing product priorities, and driving business results
- Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things
- Strong oral, written, and listening communication skills with internal and external stakeholders
- Solid understanding of Agile and Design Thinking methodologies
What the job involves
- The Senior Product Manager (Senior Care, Value-Based Care) is responsible for leading the strategy and execution of applications and services that enable high-quality, coordinated, and cost-effective care across senior care settings
- This role owns the development and delivery of EHR-integrated functionality and wraparound services that support provider success in value-based arrangements, including care planning, risk stratification, quality tracking, and interdisciplinary coordination
- Duties and Responsibilities:
- Conduct in-depth analysis for orders and tasks management and associate service documentation solutions
- Track in-market adoption and success of production solutions
- Stay abreast of changing customer needs and industry trends
- Monitor secondary research and market data
- Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener
- Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
- Understand the broader product portfolio and how solutions work together to create value for customers
- Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
- Collect and summarize customer feedback to drive satisfaction and adoption
- Maintaining performance standards if working remotely (where applicable)
- Represent PointClickCare with a high degree of knowledge, integrity, and professionalism
- Participate in industry events, and lead customer and partner facing engagements as a product expert
- Inspire, energize, and motivate cross-functional teams
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 2000, PointClickCare is now one of the biggest names in care tech and its software is used by over 26,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company benefits
- Competitive Wages and Bonus Program
- Comprehensive Benefits
- Onsite Cafeteria
- Onsite Gym
- RRSP/401K program with employer matching
- Flexible Paid Time Off
- Work From Home Policy
- Maternity & Paternity Top Up
- Training and Development Programs
- Corporate Discounts Program
- Games Room and Employee Lounge
- Onsite Wellness Services (dental, massage, optometry, etc.)
Company HQ
Mississauga, ON
Leadership
Mike Wessinger
(Executive Chair)Board Member at C100. Was appointed by the Ministry of Health to the Ontario Health Data Council.
Dave Wessinger
(CEO)Previously served as PointClickCare's COO.
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