IT Support Technician, Elastic
5 days a week in office
Open source platform powering search, observability, security, and more
Open for applications
Open source platform powering search, observability, security, and more
1001+ employees
Open for applications
5 days a week in office
1001+ employees
Company mission
To help turn endless data possibilities into real results with the power of Search AI.
Role
Who you are
- Superb communication, documentation, and customer service skills
- 3+ years of IT support experience in a corporate environment, with proficiency in macOS and Windows operating systems
- Ability to work both independently and collaboratively
- Experience with cloud-hosted solutions such as G-Suite, Okta, ServiceNow, Slack, and Atlassian
- Experience with network solutions including Cisco, Meraki, and HP
- Solid understanding of networking fundamentals — routers, switches, firewalls, wireless access points, and ISPs
- Working knowledge of network protocols including TCP/IP, DNS, and IP addressing
- Familiarity with device management platforms such as JAMF, Intune, and Meraki
- Knowledge of IT compliance and change management concepts is a plus
- Willingness to travel occasionally to support remote offices (less than 5% of the time)
- Ability to lift up to 50 lbs when required
Desirable
- Fast learner and have a broad set of technical skills - Mac (majority of our laptops), Windows, Linux
- Passion for improving and automating processes
- Possess excellent customer support skills
- Ability and interest in working in a fast-paced, high-growth setting with a positive approach
- Worked with multicultural and geographically distributed teams
What the job involves
- We’re always on the search for amazing people. The IT Team consists of people who have real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build and the internal partners we support
- As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our users, and supporting the local office IT infrastructure
- Deliver exceptional customer service in a distributed environment, serving as the first point of contact for issue resolution
- Manage, update, and dispatch tickets through our ticketing system in a timely manner
- Onboard new employees end-to-end, including account setup, equipment procurement, and hardware handoff
- Install, configure, and maintain laptops, network devices, printers, and other office equipment
- Track and manage hardware and software inventory
- Continuously review IT processes, technologies, and deployments, proactively identifying and recommending improvements — including opportunities to automate repetitive tasks using AI-powered tools
- Document IT systems and deliver training to users on standard methodologies and guidelines
- Provide build and support assistance for AV systems
- Coordinate with external vendors for equipment servicing and repairs
- Oversee patch management across corporate infrastructure
Our take
Organizations are dealing with exploding data volumes increasingly sophisticated cyber threats, and the growing expectation tha ttechnology should help act on problems, not just report them. Ai is moving from experimentation into real operations, especially in security and observability where speed and context are critical. So now, both enterprises and governments are looking for simpler, shared platforms that sale easily and reduce complexity rather than add to it.
And Elastic sits at the intersection of these needs with its Search AI Platform that helps organizations turn large amounts of structured and unstructured data into clear insights and actiontions across search, security, and observability. Elastic's strength lies in its open, flexible approach, which breaks down data silos and provides a context people and AI systems need to make daster, better decisions. The goal is straightforward: help teams see what's happening, understand it quickly, and respond confidently.
Recently, the company worked with CISA to deliver a unified, cloud-based SIEM for US federal agencies, this highlights strong trust in Elastic's security and scalability. Alongside this, its AWS Agentic AI Specialization also reflects leadership in making autonomous AI system practical and reliable. Together, these milestones position Elastic well for the future, as organizations increasingly rely on shared platforms and intelligent systems to manage ris, complexity, and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2016
$58m
SERIES D
Jun 2014
$70m
SERIES C
Total funding: $162m
Company benefits
- Toast to your health: Fully paid health coverage for you and your family, in many locations.
- Craft your calendar: Flexible location and schedule for most roles.
- Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
- Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
- Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
- Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).
Company HQ
Union Square, San Francisco, CA
Leadership
Ashutosh Kulkarni
(CEO)Ashutosh joined Elastic in 2021 as CPO, becoming CEO in 2022. Prior to this, he was an EVP and CPO of Enterprise at McAfee, a Senior VP and GM of Web Performance and Web Security at Akamai Technologies, and a Senior VP and GM of Informatica Cloud at Informatica.
Shay Banon
(Co-Founder & CTO)Shay co-founded Elastic in 2012 and has served as the CTO since.
Navam Welihinda
(CFO)Prior to joining Elastic in 2025, Navam was the CFO at Grammarly. He also spent nearly 8 years at HashiCorp as VP of Finance and CFO and was the Head of Finance, Compose at IBM for 1 year.
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