Client Success Manager, Zeta Global
$80-90k
+ Employee Equity and Stock Purchase Plan
More information about location
The AI marketing cloud
Open for applications
The AI marketing cloud
1001+ employees
Open for applications
$80-90k
+ Employee Equity and Stock Purchase Plan
More information about location
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- We are seeking a results‑driven Client Success Manager who thrives on being a strategic partner to our clients and a key driver of revenue growth
- 2-3 years of experience in digital advertising, media, marketing, or client services, ideally within an ad tech, agency, or publisher environment
- Strong client management and communication skills, with confidence leading data driven conversations
- Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting
- Comfortable working cross-functionally with technical and non-technical teams
- Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data
- Experience with campaign management tools, ad platforms (DSP/SSP), or reporting systems a plus
- Self-starter with a collaborative attitude, eager to learn and contribute
- Willingness to travel as needed
What the job involves
- This role is ideal for someone who excels in campaign management and client relationships, and who is ready to take on greater responsibility influencing performance, retention, and account expansion
- As a CSM, you will own a portfolio of clients and serve as their primary point of contact, guiding them through every stage of campaign execution
- You will collaborate cross‑functionally with Sales, Operations, Analytics, and Product to ensure campaigns launch flawlessly, perform against key metrics, and align with each client’s attribution model and business objectives
- In this role, you will closely monitor performance data, lead performance reviews, and proactively identify optimizations that strengthen outcomes
- You will also surface and drive upsell opportunities, develop tailored growth ideas for each client’s lines of business, and partner with Sales on long‑term expansion strategies
- Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
- Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization
- Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
- Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand clients reporting and Attribution methods
- Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
- Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation
- Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
- Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed
- Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs
- Maintain clear documentation of processes, timelines, and deliverables across your accounts
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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