Sales Engineer, Solutions By Text

• 5+ years in a customer-facing technical role (Sales Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager, or similar) supporting complex B2B solutions
• Strong payments infrastructure fundamentals: gateways, processors/acquirers, sponsor banks, payment facilitator concepts; card + ACH rails; authorization/settlement; disputes/chargebacks at a working level
• Demonstrated ability to lead technical discovery: map current-state architecture and workflows, identify constraints, and surface clear integration requirements
• Proven ability to produce implementation-ready scope and requirements documentation (assumptions, dependencies, risks, acceptance criteria) and hand it cleanly to delivery teams
• Working understanding of risk and fraud controls commonly used in payments ecosystems (monitoring, rules, velocity controls, identity signals, return/chargeback workflows) and where those tools sit in the stack
• Strong technical communication: able to run deep-dive calls, explain tradeoffs, and tailor explanations for both technical and non-technical stakeholders

Desirable

• The Payments Sales Engineer is the technical lead for pre-sales payments opportunities
• This role partners closely with the Payments Sales Consultant to run technical discovery, uncover a customer’s payments infrastructure and integration requirements, and translate that discovery into clear scope and implementation-ready documentation
• The objective is to remove ambiguity from the sales process, answer implementation-related questions with confidence, and deliver clean handoffs to the Implementation team so customers can launch quickly with fewer surprises
• Own technical discovery for payments opportunities to understand the customer’s current payments stack, workflows, and constraints
• Ask sharp, structured questions to uncover integration requirements across payment flows, tokenization, security/compliance, reporting/reconciliation, and exceptions (declines, disputes, returns)
• Translate discovery into clear requirements and scope documents (assumptions, dependencies, risks, acceptance criteria) in partnership with the Payments Sales Consultant
• Lead customer-facing technical solutioning conversations, explaining implementation options and tradeoffs in plain language
• Produce implementation-ready handoff artifacts and coordinate with the Implementation team to confirm scope, milestones, and readiness
• Support pre-launch testing and early go-live troubleshooting as needed to ensure a smooth transition from sale to delivery
• Adhere to the Company's Code of Conduct/Ethics
• Create and maintain effective working relationships with other Company
• Contribute to the professional culture within the office and the company
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors
• Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies
• Ability to travel up to 25% as needed
• Ensure security of information in all matters pertaining to company, client, and consumer information