Sales Engineer, Solutions By Text
Payments
More information about location
Enterprise texting solutions
Be an early applicant
Enterprise texting solutions
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To evolve the way businesses interact with their customers.
Role
Who you are
- 5+ years in a customer-facing technical role (Sales Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager, or similar) supporting complex B2B solutions
- Strong payments infrastructure fundamentals: gateways, processors/acquirers, sponsor banks, payment facilitator concepts; card + ACH rails; authorization/settlement; disputes/chargebacks at a working level
- Demonstrated ability to lead technical discovery: map current-state architecture and workflows, identify constraints, and surface clear integration requirements
- Proven ability to produce implementation-ready scope and requirements documentation (assumptions, dependencies, risks, acceptance criteria) and hand it cleanly to delivery teams
- Working understanding of risk and fraud controls commonly used in payments ecosystems (monitoring, rules, velocity controls, identity signals, return/chargeback workflows) and where those tools sit in the stack
- Strong technical communication: able to run deep-dive calls, explain tradeoffs, and tailor explanations for both technical and non-technical stakeholders
Desirable
- Experience selling into collections, consumer finance, or lending environments
- Familiarity with text-to-pay / SMS engagement and the compliance expectations that come with regulated communications
- Experience with service fee / convenience fee models (or adjacent pricing constructs) and customer-facing positioning
- Direct experience working with payment partners (processors, gateways, ISOs, sponsor banks) and navigating onboarding/implementation dependencies
What the job involves
- The Payments Sales Engineer is the technical lead for pre-sales payments opportunities
- This role partners closely with the Payments Sales Consultant to run technical discovery, uncover a customer’s payments infrastructure and integration requirements, and translate that discovery into clear scope and implementation-ready documentation
- The objective is to remove ambiguity from the sales process, answer implementation-related questions with confidence, and deliver clean handoffs to the Implementation team so customers can launch quickly with fewer surprises
- Own technical discovery for payments opportunities to understand the customer’s current payments stack, workflows, and constraints
- Ask sharp, structured questions to uncover integration requirements across payment flows, tokenization, security/compliance, reporting/reconciliation, and exceptions (declines, disputes, returns)
- Translate discovery into clear requirements and scope documents (assumptions, dependencies, risks, acceptance criteria) in partnership with the Payments Sales Consultant
- Lead customer-facing technical solutioning conversations, explaining implementation options and tradeoffs in plain language
- Produce implementation-ready handoff artifacts and coordinate with the Implementation team to confirm scope, milestones, and readiness
- Support pre-launch testing and early go-live troubleshooting as needed to ensure a smooth transition from sale to delivery
- Adhere to the Company's Code of Conduct/Ethics
- Create and maintain effective working relationships with other Company
- Contribute to the professional culture within the office and the company
- Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors
- Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies
- Ability to travel up to 25% as needed
- Ensure security of information in all matters pertaining to company, client, and consumer information
Our take
Business text messages are an increasingly popular tool for marketing and communication, with proven high returns on investment and increased customer engagement. However, adding SMS capabilities to existing company operations can be complicated. Solutions By Text supplies an enterprise texting solution, enabling companies to adopt communication and marketing by text and reach more customers more effectively.
Solutions By Text was founded in 2008 and stands out as the only compliance-first enterprise texting solution. Its range of products includes Two-Way Texting, Pay By Text, and Verify By Text - as well as business tools - and it also supplies consulting. The company’s services are grounded in compliant logic and led by regulatory direction. They're simple to employ, too, as they can be integrated into a company’s existing software platform.
Solutions By Text serves an impressive list of clients, including leading banking and auto finance brands. The company has seen good investment that will fuel its growth and increase the adoption of its solutions across the consumer finance lifecycle. It has also launched embedded payments within its texting platform through a collaboration with Nuvei Corporation, demonstrating the company's desire to keep enhancing its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (2 rounds)
May 2024
$110m
GROWTH EQUITY VC
Nov 2021
$35m
LATE VC
Total funding: $145m
Company benefits
- 20 Days PTO
- 401k (3% Matching)
Company HQ
Farmers Branch, TX
Leadership
Danny Cantrell
(Co-Founder)Former CEO of the company. Co-Founder of Powered By Text, and former Founder and CEO of Ministry by Text. Also founded Marketing Response Solutions.
Mike Cantrell
(Co-Founder)Former President of the company. Co-Founder and COO of Powered By Text. Previously the National Director of Customer Acquisition for Bally Total Fitness.
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