Client Success Coordinator, EnergyHub

• This role is perfect for someone passionate about working with clients and software products, who enjoys owning manual processes and automating them whenever possible while striving for continuous improvement
• The ideal candidate is an effective multi-tasker with great attention to detail
• They are a quick learner and self-starter, capable of synthesizing, analyzing, and communicating data to various audiences
• They can identify and implement efficiencies in internal client processes, build relationships effortlessly, stay client-focused, and consistently achieve results
• Bachelors degree or equivalent education/experience
• 1-3 years of professional experience in technology services, customer success, or a related field
• Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner
• Demonstrated success in a support role, preferably within a client-facing environment
• Strong organizational and project management skills with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• Ability to build trust and outstanding client and partner relationships
• Experience collaborating with cross-functional teams to the benefit of the client and long-term vision of the organization
• Good judgment in a business context
• Experience working with a team in a fast-paced work environment
• Willing and available to be on call for after-hours emergency client escalations when needed

Desirable

• EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices
• As a Client Success Coordinator, you will support the Client Success team in achieving their goals by assisting with program launches, maintaining strong client relationships, and ensuring seamless day-to-day program operations
• This role is part of the wider Customer Organization team and will be managed by a Client Success team Operations Manager
• This role will coordinate work for the geographically-organized “West pod” of the EnergyHub Client Success Team and they must be willing to work Pacific Standard Time (PST)/Mountain Time (MT) and Pacific Daylight Time (PDT) working hours, ideally from a location within those time zones
• This role will work closely with a Client Success Coordinator for the Midwest client pod and will report to the West pod Team Lead
• Ensure day-to-day program operations for your region are seamless and client goals and needs are top of mind for the organization
• Support the Client Success team in managing internal expectations as well as those of clients
• Prioritize program tasks using business judgment to balance internal objectives with client goals
• Serve as the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation
• Review ongoing needs and provide timely solutions and recommendations to help achieve program success
• Assist in analyzing and presenting key results, and delivering nuanced technical and data-driven messages to clients
• Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success
• Foster a deep understanding of the product, service offerings, and functionality
• Provide administrative support to the Client Success team, including preparing reports, and maintaining documentation
• Assist in troubleshooting and resolving operational challenges
• Other duties as assigned

• 401(k) with employer match
• HSA and FSA options
• Medical opt-out allowance
• 100% paid medical insurance for employees
• Tuition reimbursement and continuing ed stipend
• Work from our Brooklyn or Burlington office, or fully remote
• Dog Fridays at Brooklyn HQ
• Company happy hours
• Wellbeing subsidy
• Bi-annual full-team meetings at our Brooklyn HQ

Total funding: $31.6m

Power grids are becoming increasingly complicated due to the increased usage of distributed energy resources (DER) in homes such as electric vehicles, home batteries, and thermostats. This complexity arises from the fragmented nature of DER providers and their lack of integration with management systems, making it difficult for renewable energy and other advanced grid services to operate reliably.