Senior Manager of Customer Support, Prizeout
$95-110k
+ Equity
More information about location
3-5 days a week in office
Ad-tech turning payments into a tool for customer acquisition
Be an early applicant
Ad-tech turning payments into a tool for customer acquisition
21-100 employees
Be an early applicant
$95-110k
+ Equity
More information about location
3-5 days a week in office
21-100 employees
Company mission
To connect customers withdrawing money with brands looking to capture their spending.
Role
Who you are
- 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred)
- 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives
- Experience building or optimizing support systems (Zendesk strongly preferred)
- Strong operational mindset with the ability to design scalable processes
- Excellent written and verbal communication skills
- Data-driven decision maker who is comfortable analyzing support metrics and performance trends
- Organized, detail-oriented, and comfortable managing multiple priorities simultaneously
- A partner-first mindset with patience, empathy, and a solutions-oriented approach
- Comfortable operating in a fast-growing, evolving environment
What the job involves
- The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization
- This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence
- This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement
- Be the strategic point of contact for escalated support inquiries, ensuring timely, accurate, and service-oriented responses
- Lead, coach, and develop the Customer Support team through mentorship and clear expectations
- Build and optimize operational workflows using Zendesk’s full product capabilities, (including ticket tagging, automation, and visibility/performance dashboards)
- Improve and expand the Help Center to drive self-service adoption and reduce inbound volume
- Lead and implement the AI support chat project, ensuring thoughtful integration into the broader support ecosystem
- Partner cross-functionally with Product, Engineering, and Operations to resolve issues, improve processes, and advocate for partner needs
- Identify trends in support data and translate insights into improvements
- Build strong relationships with internal stakeholders and external partners to ensure alignment and trust
Our take
Performance-based ad tech company Prizeout helps connect brands looking to grow their customer base with companies whose customers need to withdraw funds. With Prizeout, withdrawals are offered in the form of higher-value gift cards for these partner companies. This provides a unique growth engine for brands, as well as a bonus for withdrawing customers.
Prizeout’s strong roster of partnerships demonstrates the broad appeal of its services. The company, for example, expanded into crypto gift cards with RoundlyX, and the Earned Wage Access space with ZayZoon. What's more, it continues to add to the number of brands that offer Prizeout as a cashout service.
This constant expansion provides a necessary boost, as a restricting factor in the appeal of gift cards is how broadly they can be acquired and spent. However, the interest Prizeout has already attracted from these new and fast-developing fintech subsectors is promising, and suggests a bright future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2022
$25m
SERIES B
Dec 2020
$6m
SERIES B
Total funding: $37.5m
Company benefits
- Health - We provide comprehensive health, dental, & vision insurance so you can be your best
- Community - Company happy hours, trivia nights, and corn hole tournaments are just a few of our weekly social activities
- Equity - Invest in the company beyond your desk—we offer all employees the potential to hold company equity
- Growth - Our promote-from-within and continuous learning policies mean you grow along with the company
- Time Off - We know you work better when you have time to rest & recuperate so we offer flexible PTO
- Sweet Office Digs - Our modern Flatiron office boasts a kitchen that is always stocked with goodies!
Company HQ
Midtown Manhattan, New York, NY
Leadership
Brendan Grove
(CTO & Co-Founder)Has a background in Mechanical Engineering, and has worked for companies such as Rigaku Raman Technologies and DraftKings.
David Metz
(CEO & Co-Founder)Was a Trader at AMR Capital Trading, and Founder & CEO of FleetWit. They are also the Founder/CEO of Gaggle Works.
Matthew Denham
(Co-Founder)Worked as a Senior Product Manager at ING DIRECT Australia, before holding Senior Product positions at Haddad & Partners and DraftKings.
Richard Blankenship
(Investor & Co-Founder)An investor in a wide range of companies, including Poker Central, Fuse Technologies and Toto.
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