Inside Sales Manager, IQVIA
Diabetes
$75-80k
Health IT and clinical research company
Job no longer available
Health IT and clinical research company
1001+ employees
Job no longer available
$75-80k
1001+ employees
Company mission
To be a catalyst for innovation in healthcare, to drive healthcare forward every day, and make the extraordinary possible for patients.
Role
Who you are
- Bachelor’s degree required
- Minimum 2 to 5 years inside sales management experience required
- Endocrinology/Diabetes experience preferred
- Experience with Sales Force Preferred
- Experience developing and maintaining customer relationships
- Experience in supervising/leadership role in related field required
- Proven ability to consistently meet/exceed defined territory sales goals
- Experience with Microsoft Suite
- Advance listening, problem-solving and decision-making skills
- Excellent verbal and written communication skills
What the job involves
- The Inside Sales Manager (“ISM”) is a critical member of the IQVIA team. The ISM will be accountable for all aspects of program operations, including direct management and coaching of team members. ISMs are responsible for ensuring the team delivers results that meet or exceed agreed client goals, while fostering a culture that strives for operational and compliance excellence
- Provides day to day supervision of sales/service rep including performance evaluations and management to ensure goals are met and/or exceeded
- Reports to management on individual/team performance; works with management to develop performance improvement plans when necessary
- Coaches team members for success and supports individual development of direct reports
- Monitors inbound/outbound sales calls to ensure script adherence, call integrity, adverse event compliance, HIPAA compliance and proper phone technique
- Conducts refresher training and the distribution of project updates; assists with New Hire training and onboarding
- Ensure all client needs are met with a high degree of quality and compliance to applicable policies and procedures
- Strategizes and collaborates internally to foster a culture and service of continuous quality improvement, offering creative solutions to client
- Handles escalated calls from customers, as needed
- Develops a contingency plan to maintain adequate coverage levels in the event of staff shortages. This may include serving as back up, when needed
- Develops productivity improvement programs to increase customer reach and other productivity metrics
- Reviews and analyzes sales and operational records and reports, possible report development and maintenance when necessary
- Works in concert with both Human Resources department to enforce company policies and procedures
Our take
IQVIA is a world leader in analytics and clinical research in the life sciences sector. Formed from a merger between IMS Health and Quintiles, it has over 40 years of experience in the sector and has grown to become one of the world’s largest contract research organisations, with a network spanning more than 100 countries.
Since its founding, IQVIA has outperformed the market, with is main concerns being in the expansion of biosimilar firms such as Humira which are able to provide generic drugs from existing medications, without needing further data analysis. However IQVIA’s involvement in new areas of research are likely to more than offset this trend.
With global medicine spend on track to reach £1.3 trillion by 2025, IQVIA is focusing its efforts on oncology and immunology, the most profitable sectors in pharmaceutical development. It is also building out its technological infrastructure, with a particular focus on artificial intelligence. While it is frank about the limitations of this technology within the sector, it is able to greatly augment the data-handling capabilities of health science teams. Development in this sector is key to IQVIA’s growth plans for 2025 and beyond, which is on track with 2023-24 seeing a massive increase in company share value.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision coverage
- Telemedicine
- Critical illness coverage
- Prescription coverage
- Disability, accidental death, pet and life insurance
- Employee Assistance Programs
- Mental health support
- Well-being programs and events
- Flexible work environment
- Time off for leisure, personal time and corporate holidays
- Parental leave for birth or adoption
- Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
- Training systems
- AI talent marketplace tool
- Leadership training programs
- Employee recognition programs
- Mentorship programs
- Service awards
- Tuition reimbursement
- Paid volunteer day
- Donation matching
- Employee resource groups
- Office events
- Environmental commitments
- UN Global Impact member
- Retirement and savings plans
- Identity theft protection
- Commuter benefits
Company HQ
Research Triangle, Durham, NC
Leadership
Ari Bousbib
(CEO, not founder)Was previously CEO of IMS Health, one of the parent companies of IQVIA. Before that held senior leadership positions at United Technologies Company, including COO of Otis and eventually becoming President of the UTC group with responsibility for 150,000 employees.
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