Account Manager, Oxford Medical Simulation

• This is a role for someone who loves running a book of business, building executive relationships, and closing revenue—protecting and growing ARR through structured renewal motion, account planning, and value-led commercial negotiation
• You do not need prior virtual reality experience. We’ll train you on OMS’s platform and products. What matters most is that you can retain and grow accounts with rigor, pace, and commercial instinct
• We’re looking for a commercial AM who has consistently delivered results
• 3+ years experience in quota-carrying Account Management (renewals + expansion) in B2B healthcare or healthcare academia SaaS
• Proven record of achieving or exceeding 100%+ NRR targets
• Experience managing renewals end-to-end, including pricing and negotiation
• Strong pipeline management, forecasting discipline, and CRM excellence ideally in Hubspot
• Comfort with complex, multi-stakeholder environments and long buying cycles
• Love owning a number and building a plan to hit it
• Are proactive, organized, and relentless about renewal risk management
• Can communicate value with senior stakeholders and defend price with confidence
• Enjoy travel and relationship-based selling in the field

Desirable

• Reporting to: Director of Sales and Account Management
• Oxford Medical Simulation Inc (OMS) is scaling fast in the US and we’re hiring a commercial, Account Manager to own renewals and expansion across a portfolio of academic institutions)
• Renewal revenue: own end-to-end renewals for your portfolio,
• Expansion revenue: identify, qualify, and close upsell/cross-sell opportunities to deliver
• Forecasting & accuracy: maintain a reliable forecast and pipeline, with strong CRM hygiene and forecasting in Hubspot
• Executive relationships: build multi-threaded relationships across faculty leadership, program directors, simulation leadership, procurement, IT, and budget owners
• Commercial negotiation: lead pricing, packaging, and contract negotiations (including multi-year deals), partnering with Legal/Finance as needed
• Account strategy: run account plans for top customers, mapping stakeholders, renewal risks, competitive threats, and expansion paths
• Manage a portfolio of 25-50 academic customers and drive a disciplined renewal motion beginning 6 months before contract end
• Build and execute account plans to expand footprint across programs, campuses, cohorts, or departments
• Identify new buying centers and develop expansion opportunities (e.g., additional programs, multi-campus rollout, new use cases)
• Run executive check-ins and commercial reviews tied to outcomes, budget cycles, and renewal timelines
• Recurring QBRs and touch points with key stakeholders to drive utilization and best practices for Success
• Own and progress commercial conversations through procurement, contracting, and approvals
• Collaborate with internal teams (e.g., Product, Clinical, Support) to remove blockers and protect revenue
• Represent OMS at conferences and events to deepen customer relationships and uncover expansion opportunities