Tusker EET Customer Service Executive, Lloyds
12 month FTC
£31.4-33k
Annual performance-related bonus + Share schemes including free shares
3-5 days a week in office (Watford, London)
Retail and commercial bank
Open for applications
Retail and commercial bank
1001+ employees
Open for applications
£31.4-33k
Annual performance-related bonus + Share schemes including free shares
3-5 days a week in office (Watford, London)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- A warm, enthusiastic, and outgoing personality and communicate with drivers via email/phone and be able to have difficult conversations when cancellation fees are applied
- Have a confident telephone manner, experienced with inbound and outbound calls with a consultative approach to overcome customer objections, to reclaim cancelled orders where possible
- A proven ability to proactively plan, problem solve and prioritise and liaise with the dealership via Leaselink/phone/email
- Ability to work well under pressure to be able To manage drivers who ‘will reorder’ and allocate to a member of EET
- Internally liaising with our Customer Service Team, Purchasing and Finance Teams to ensure the correct measures have been taken to correctly cancel the car order and the business has visibility, as well as give information to the stock team regarding stock cars where the order has been cancelled so Tusker team can utilise for further orders
- Self-motivated, driven, strong attention to detail with a flexible approach
- Assist the Supervisor with ad-hoc projects
Desirable
- Car Knowledge would be advantage with an Understanding SS4C or Contract Hire products
- Understanding of using Microsoft programs, inter keep the process maps up to date
- Keep up to date with new vehicles on the market to enhance knowledge
What the job involves
- Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent
- Working within the Employee Engagement Team you will be responsible for cancelling and retaining vehicle orders where possible. You will be expected to deal with each cancellation request, reporting, improvement of processes where trends appear, build relationships with dealerships and manufacturers
Application process
- End Date: July 22, 2026
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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