Principal Strategist, ServiceNow

Inspire Value Technology

$146.4-256.2k

Plus variable/incentive compensation and ESPP

Zoom

Senior and Expert level

Remote from Canada, US

Cloud-based digital workflows for enterprises

Job no longer available

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$146.4-256.2k

Plus variable/incentive compensation and ESPP

Zoom

Senior and Expert level

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

Consulting experience at a leading strategy / consulting firm
Experience acquired from working for a leading telecommunications company
Working knowledge of how technology can and should be leveraged to drive transformation change in the Technology
Experience in a customer facing roll selling and delivering consulting services
A compelling candidate brings a unique combination of experiences, spanning senior leadership experience in the Technology industry, an understanding of financial modeling and acumen, and depth of expertise in strategic consulting
S/he thrives in a high growth, fast-paced environment, and can maintain a ‘north star’ point of view despite managing the urgent requests of a given day
We're looking for a high-energy, relationship building and empathetic partner who has a business building mindset and is a remarkable communicator!
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
3+ years of experience in the Technology industry with proven success in guiding strategy, operations, and day-to-day functions
8+ years at a top-tier consulting firm designing and driving transformational change for Technology clients
Exceptional financial acumen and modeling skills
Exceptional executive presentation skills – in person, on Zoom, C-level
Ability to develop trusted advisor relationships with customers and sales organizations; demonstrated ability to advise and influence senior leaders, multiple teams/departments on strategy, messaging, and customer engagement
Experience producing thought leadership content and communications
Resourceful, self-motivated, and able to prioritize independently, shifting workloads in a dynamic, high-growth environment
Agile business mind; adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building
Proven ability to achieve revenue targets for an overall region and accounts, in partnership with direct account sales teams
Superior organizational skills with the ability to effectively prioritize
Ability to travel up to 40% of the time
Bachelor's and/or Master's degree in Business, Technology, Engineering, or related field

What the job involves

The Technology Strategist is a role that operates together with ServiceNow’s customer-centric sales teams as well as with other key functions within ServiceNow (i.e. , executive offices, industry go-to-market, solution sales) to identify, calculate, and develop value narratives for our most strategic customer and biggest bets
These narratives must demonstrate how ServiceNow’s solutions impact our customers’ P&L (reduce costs, increase revenue), show industry relevancy across Technology’s priorities and challenges, and be compelling in nature
S/he will serve as the main point of contact for the AMS based Technology account sales teams
They will help our account teams to connect with senior and C-suite stakeholders and take our messaging, communications and experience to the next level with a financial acumen and industry-based lens
S/he will closely align with our core and solution account teams to seed and develop strategic opportunities
S/he will build trusted relationships with customer and partner executives, partner with sales leaders, and be a significant contributor to the revenue growth in our Technology accounts in AMS
Industry-relevant value strategy: Develop value narratives and horizons for ServiceNow’s most strategic customers that are industry relevant and compelling
Work with account teams to identify and align ServiceNow’s extended go-to-market teams around dream big value narrative ideas
Value output driving pipeline generation and expansion: Partnering with account executives and their teams to progress pipeline by infusing value and industry expertise
Calculate analyses for top pursuits, including value estimates and outcome-focused business cases
Tailor storytelling and deliverables for customer audience and personas (i.e. CIO vs
Line of business owner)
Value KPI design: identify the value of use cases and key processes within Technology
Work with cross-functional teams to infuse these insights and KPIs
S/he is expected to “roll up their sleeves” and is equally comfortable devising a multi-year strategy to penetrate the local market while also updating a tracker with the status of existing opportunities and key areas of pursuit
S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible solution for customers

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.