Technical Operations Manager, Medius
2-3 days a week in office
AP management software
Be an early applicant
AP management software
501-1000 employees
Be an early applicant
2-3 days a week in office
501-1000 employees
Company mission
To remove complexity, reduce fraud and save money by improving the payments process.
Role
Who you are
- Proven experience in change management, resource management, operations, or project coordination within a SaaS or technology-driven environment
- Strong understanding of project delivery lifecycles and technical support processes
- Ability to manage competing priorities and make data-driven decisions in a fast-paced environment
- Experience driving operational improvements and change management initiatives
- Excellent stakeholder management skills, with the ability to influence at all levels, including senior leadership (CXO)
- Strong organisational skills with high attention to detail and process discipline
- Familiarity with ERP systems and technical consulting environments is highly desirable
- Highly analytical with a continuous improvement mindset
- Proactive, solution-oriented, and adaptable
- Strong communicator with the ability to coordinate across distributed teams
- Comfortable working in a dynamic, scaling SaaS organisation
What the job involves
- We are seeking a highly organised and proactive Technical Operations Manager to support the effective delivery of services across our EMEA region. This role sits at the intersection of resource planning, technical operations, and continuous improvement, ensuring optimal utilisation of technical teams while driving efficiency across project delivery and support functions
- The successful candidate will play a key role in aligning delivery demands with available resources, improving operational workflows, and supporting the ongoing technical enablement strategy in line with business growth and product direction
- Own and manage the allocation of technical resources in response to requests from Delivery Managers and Project Managers
- Maintain and optimise resource schedules, ensuring alignment with project priorities and timelines
- Continuously monitor resource utilisation and adjust allocations to maximise efficiency and delivery outcomes
- Track and manage changes across active projects, updating resourcing plans accordingly
- Collaborate closely with Delivery and Project Management teams to ensure transparency and alignment on resource impacts
- Act as a central point for triaging incoming technical support requests
- Assign appropriate technical resources based on priority, complexity, and skillset
- Ensure timely resolution by monitoring progress and escalating where necessary
- Evaluate how technical resources are utilised across projects and support activities
- Identify inefficiencies, bottlenecks, and opportunities for optimisation in scheduling and delivery practices
- Lead or contribute to change management initiatives, engaging with CXO leadership and cross-functional teams
- Recommend and implement system and process improvements to enhance visibility, tracking, and operational efficiency
- Support the coordination and organisation of technical enablement initiatives across the business
- Work with enablement teams to facilitate cross-training of Technical Consultants on additional ERP systems aligned with company strategy
- Assist in enabling Application Consultants to deploy standard ERP connectors with reduced dependency on Technical Consultants
- Contribute to the upskilling of the wider Medius functions, improving self-sufficiency in handling standard technical and ERP-related issues
- Provide line management support for selected team members within the EMEA region, as required
- Support performance management, development planning, and team engagement initiatives in collaboration with senior leadership
Our take
In the US, invoice fraud is on the rise with companies losing an average of $300,000 annually to fraudulent invoices. There is a lack of visibility with one in four finance professionals unaware or unable to estimate the cost of invoice fraud to their business, most likely due to messy paper trails that plague the invoice process.
Medius is an AP automation, payments, sourcing and procurement company. A leading provider in its industry, Medius is going beyond the basics of automation, using artificial intelligence to do the majority of its work, meaning invoices get confirmed, coded and paid automatically, and businesses can trust their budgets and forecasts.
With financial professionals beginning to recognise the importance of AP automation, Medius is focused on strengthening its applications as it expects to see exponential growth in the near future. With several rounds of equity funding behind it, Medius is in a prime position to become the category-defining global business for the mid-market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2009
$3m
EARLY VC
Total funding: $3m
Company benefits
- Flexible working hours
- Car Allowance
- Private Medical, Health, Dental Care for Employee and Immediate Family
- Pension Scheme
- 26 days Annual Holidays (including birthday) plus Bank Holiday
- Remote Working where required (office in Manchester & London)
Company HQ
Innerstaden, Linköping, Östergötland County
Leadership
Jim Lucier
(CEO)Previously worked at SAP Concur for 13 years, serving in several roles including President, Chief Revenue Officer, and Chief Customer Officer.
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