Senior Technical Account Manager, Robinhood
$136-160k
+ Performance-driven compensation with bonus programs and equity ownership
3+ days a week in office
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
$136-160k
+ Performance-driven compensation with bonus programs and equity ownership
3+ days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders who are motivated to make a meaningful contribution
- This is a high-visibility role for someone who understands crypto markets, trading systems, and thrives in a technical, customer-facing environment
- Experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading, or related industries
- Strong technical foundation, with comfort working with APIs, logs, infrastructure concepts, and debugging tools
- Understanding of crypto markets, trading systems, and financial infrastructure
- Clear, effective communication skills, with the ability to translate technical issues into actionable insights for customers and internal teams
- Ability to stay composed in time-sensitive situations and focus on delivering accurate solutions
Desirable
- Familiarity with FIX protocol, REST and WebSocket APIs, or electronic trading platforms
- Experience working at an exchange, trading technology company, or with regulated financial institutions
- Active interest in crypto products and markets, or eagerness to continue learning in this space
What the job involves
- We’re forming a brand-new Technical Account Management team with a clear mission: deliver precise, reliable technical support to our most important institutional customers, including some of the largest financial institutions in the world
- This team sits at the intersection of customers, product, engineering, and support, ensuring institutional clients can onboard smoothly, integrate successfully, and trade with confidence
- As part of Bitstamp by Robinhood, the team plays a critical role in supporting institutional adoption of crypto trading infrastructure!
- As a Technical Account Manager (IC5), you will serve as a trusted technical partner to institutional clients throughout onboarding, integration, and live trading
- You will own technical relationships for key accounts, investigate and resolve complex issues, and collaborate closely with internal teams to deliver timely, accurate solutions
- Lead technical onboarding for new institutional clients, supporting API integrations, configuration, and readiness for live trading
- Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support
- Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, reproducing issues in staging environments, and escalating to engineering when needed
- Proactively understand client workflows and anticipate needs to help customers use the platform effectively
- Partner with engineering, product, and operations teams to drive timely issue resolution and contribute to long-term platform improvements
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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