Senior Technical Account Manager, Robinhood

• We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders who are motivated to make a meaningful contribution
• This is a high-visibility role for someone who understands crypto markets, trading systems, and thrives in a technical, customer-facing environment
• Experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading, or related industries
• Strong technical foundation, with comfort working with APIs, logs, infrastructure concepts, and debugging tools
• Understanding of crypto markets, trading systems, and financial infrastructure
• Clear, effective communication skills, with the ability to translate technical issues into actionable insights for customers and internal teams
• Ability to stay composed in time-sensitive situations and focus on delivering accurate solutions

Desirable

• We’re forming a brand-new Technical Account Management team with a clear mission: deliver precise, reliable technical support to our most important institutional customers, including some of the largest financial institutions in the world
• This team sits at the intersection of customers, product, engineering, and support, ensuring institutional clients can onboard smoothly, integrate successfully, and trade with confidence
• As part of Bitstamp by Robinhood, the team plays a critical role in supporting institutional adoption of crypto trading infrastructure!
• As a Technical Account Manager (IC5), you will serve as a trusted technical partner to institutional clients throughout onboarding, integration, and live trading
• You will own technical relationships for key accounts, investigate and resolve complex issues, and collaborate closely with internal teams to deliver timely, accurate solutions
• Lead technical onboarding for new institutional clients, supporting API integrations, configuration, and readiness for live trading
• Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support
• Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, reproducing issues in staging environments, and escalating to engineering when needed
• Proactively understand client workflows and anticipate needs to help customers use the platform effectively
• Partner with engineering, product, and operations teams to drive timely issue resolution and contribute to long-term platform improvements