Senior Content Designer, Affirm
$90-130k
+ ESPP
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
$90-130k
+ ESPP
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- To achieve success in this role, you excel at collaborating with cross-functional partners
- You ask insightful questions that uncover gaps and propel teams forward
- You move easily between big-picture thinking and fine tuning details
- You’re great at communicating, explaining your reasoning, and advocating for the user
- And, of course, you’re an excellent writer!
- 4+ years of UX writing experience, both for web and native products
- A BA or BS in a related field (English, journalism, communications, human factors), or equivalent experience
- A demonstrated portfolio of your work thinking strategically across multiple consumer experiences and shipping successful in-app/web experiences in a fast-paced environment. (Required)
- Experience and interest in financial services is a plus
- You are deeply fluent in all-around writing skills — you’re a language nerd who lives and breathes UX writing
- You think strategically — you’re comfortable working on complex systems and frame your work around business objectives
- You work independently with confidence and authority — and with minimal oversight
- You love to collaborate and advocate for the user and for content design
- You're creative — you’re a great storyteller with the ability to persuade
- You value and enjoy doing user research
- You advocate for a content-first approach to design!
What the job involves
- The Content Design team is crucial to fulfilling Affirm’s mission
- We’re looking for a senior content designer (content strategist, UX writer) to work on high-priority projects as an embedded partner of a product team
- You’ll design and iterate on various aspects of the way people pay with Affirm, taking features from discovery all the way through A/B testing
- You’ll own and shape the voice of our products, focusing both on longer-term strategy and more tactical day-to-day writing
- And you’ll join forces with seven other content designers who share feedback, insights, and camaraderie as we build out the content design practice at Affirm
- Work cross-functionally with PMs, designers, researchers, and engineers at all stages of the product development process — from ideas to optimizations
- Contribute your expertise to product strategy and vision (not just “how it should look,” but “what should we build?”)
- Develop first principles at the org, team, and project levels. Help create artifacts to scale our team’s reach beyond our embedded teams
- Shape product experiences through information architecture, content hierarchy, usability principles, accessibility, and other best practices
- Work closely with stellar legal and compliance partners to finetune language where needed
- Write human UX content that is clear, consistent, concise, and engaging
- Create and collaborate on user flows, communications (like texts and emails), test prototypes, research questions, and more
- Bring your keen sense of usability to participate in design sprints for new products, helping define flows and features
- Participate in our greater writing community at Affirm, including brand and technical writers
- Advance brand voice across our products
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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