Senior Associate, Wayfair
Creative & Marketing Operations
More information about location
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- The ideal candidate combines deep project management experience with curiosity for how tech can improve workflows — someone who’s eager to solve operational challenges not just with process, but with scalable solutions
- 3+ years of project or program management experience within creative, marketing, or operations teams — ideally within a performance-driven or tech-adjacent setting
- Strong understanding of digital creative workflows and campaign production cycles, with an ability to adapt in fast-turn environments
- Proficiency with SaaS platforms and project management tools like Airtable; comfort learning new tools and contributing to process innovation is essential
- Demonstrated interest in operational systems and the role of technology in scaling workflows
- Comfort analyzing long-term roadmaps to identify resourcing needs, capacity gaps, and process scaling opportunities
- Proven ability to coordinate complex workstreams, track multiple moving parts, and communicate clearly across teams
- A collaborative mindset with strong organizational skills and a drive to continuously improve
- A bias toward experimentation, automation, and efficiency — not just keeping things on track, but evolving how they’re done
What the job involves
- Wayfair is seeking a highly organized and tech-savvy Senior Associate to lead project management for Performance Creative, a rapidly expanding initiative within our Creative Technology organization
- This role will directly ladder into our Creative Technology lead and is foundational to scaling high-volume creative operations across paid marketing channels
- You’ll be responsible for managing fast-paced, cross-functional creative workstreams while also playing a key role in evolving the systems, tooling, and automation that power them
- Lead end-to-end project execution for Performance Creative initiatives across paid and mid-funnel marketing channels
- Serve as a key partner to Marketing, Creative, and cross-functional stakeholders, ensuring alignment from creative brief through delivery
- Translate business goals into structured project plans with clear milestones, timelines, and resourcing needs
- Ladder into the Creative Technology function, working closely with technical partners (automation specialist, and team lead) to implement and scale workflow improvements
- Maintain and continuously optimize project tracking systems (e.g., Airtable), ensuring data clarity, adoption, and integration with broader reporting efforts
- Proactively identify inefficiencies or blockers and participate in driving tooling or process enhancements that improve speed and output quality
- Support sprint planning, test-and-learn creative cycles, and roadmap execution for ongoing operational improvements
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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