Staff User Experience Researcher, Vanta
$225-265k
+ Equity
Automated compliance and security provider
Open for applications
Automated compliance and security provider
501-1000 employees
Open for applications
$225-265k
+ Equity
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- You have a proven track record of shaping exceptional B2B SaaS experiences, especially in complex or technical domains
- You thrive in ambiguity, partner seamlessly with Design, Product, and Engineering, and translate research into actionable direction
- Just as importantly, you’re energized by enabling others—whether that’s mentoring teammates, creating tools and processes, or cultivating curiosity and customer focus across the org
- Experience in GRC or security is a plus but not required; a strong sense of ownership, empathy, and systems thinking is what we value most
- 8-10+ years of experience delivering high-quality insights for B2B SaaS products on large-scale projects
- Demonstrated track record of maintaining high executional quality and organizational impact
- Independent in driving discovery processes and leveraging customer insights to inform product strategy
- Skilled in leading the discovery process from ambiguity, execution, to actionable insights
- Strong ability to mentor and influence others, including senior and executive management teams
- Comfortable navigating ambiguity and complex problem-solving
- Excellent communication skills, capable of clearly articulating design concepts to diverse audiences
- Proficient in managing complex projects, timelines, and proactive escalation handling
- Case studies required, showcasing your impact across 2-3 research projects
What the job involves
- This role will focus on both improving our research practices across the organization, as well as driving research projects to deliver strategic insights
- You will work with our product managers, operations team, CSMs and AMs to define the right program to deliver insights for EPD that equips the organization to engage with customers and make insight-informed decisions on the product offering
- You’ll develop scalable systems, coaching programs, and rituals that embed research into our everyday work—fostering a culture where customer closeness is the default
- You will also lead strategic research that informs the direction of our Governance, Risk, and Compliance (GRC) and Trust products, and emerging products
- And, you will help us scale our UXR capabilities, by advising on how to grow the team and delegate work across the organization
- You will report to a Design Director within the Experience Design Organization
- Establish scalable programs and systems that deliver customer insights and enable teams to engage directly with customers and users
- Lead strategic customer research projects that inform product strategy, and deliver substantial customer value that impacts multiple departments
- Enhance the influence of the Design organization by working openly, sharing customer insights, leading workshops from insights to action while also improving the ways we work to bring the customer to the center of what we do
- Mentor designers and PMs, helping them gather better customer insights, by providing feedback on research plans and ways of working
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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