Product Designer, Zilch
+ Share Options Scheme
More information about location
3 days a week in office (Victoria, London)
Direct-to-consumer credit provider
Posted today
Direct-to-consumer credit provider
201-500 employees
Posted today
+ Share Options Scheme
More information about location
3 days a week in office (Victoria, London)
201-500 employees
Company mission
To become the most empowering way to pay for anything, anywhere.
Role
Who you are
- You have experience creating user centric designs for a native app that is consumer facing
- You have worked in a fast-paced environment, and thrive off the energy of rapid iteration and tight timelines
- You have strong communication skills and can defend decisions you have made with user insights and data, not opinion
- You are comfortable designing onboarding flows, and understand when to add or remove friction to optimise conversion for quality customers
- You have planned and run user research (e.g. interviews, surveys and/or usability testing), to uncover customer problems and validate design decisions
- You have a good understanding of design principles and best practises, and know how to leverage design software (we use Figma)
What the job involves
- Our Product Designers have a broad remit, conducting user research, undertaking prototyping and usability testing, and ultimately designing incredible experiences that delight our customers
- You’ll sit in our Onboarding team, ensuring new customers have an awesome first experience with Zilch, from their first touch point, through to their first purchase, driving user activation and early life retention
- Some of the projects you’ll be working on include refining our referrals program, walking customers through KYC, and optimising our conversion rates while ensuring customers understand the true value of Zilch
- You’ll work side by side with the Onboarding Product Manager, Data Analyst and Engineering team, to collectively tackle some of the biggest challenges we have at Zilch
- Designing and continuously iterating on an onboarding journey that is optimised for conversion
- Working closely with the Onboarding Product Manager to turn complex problems and high-level requirements into refined designs that improve the overall customer experience
- Contributing to the key KPIs within the onboarding area, and understand how these roll up and ultimately impact business objectives
- Identifying impactful growth opportunities by leveraging user research, quantitative data, and experimentation frameworks
- Embedding yourself within the design team, participating in reviews, providing constructive feedback and advocating for user centred design
- Ensuring customers experience a high quality and consistent experience across the app by championing user centric design
- Presenting your designs to senior management, and being comfortable defending them under scrutiny
Application process
- To apply for this role, please submit your CV along with a cover letter
- We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success
Salary benchmarks
Our take
Zilch provides a buy-now-pay-later (BNPL) product that allows customers to purchase their desired items and pay in instalments for them. According to Zilch, its service helps customers save over £350 per year on interest and fees.
Having received consumer credit authorisation from the FCA, Zilch partnered with Mastercard to ensure its users can enjoy the safety provided by the global payments company while shopping online. Its business model involves providing the service for free to customers and charging partner stores a fee for every purchase made with Zilch. If users are not buying from partner stores, Zilch charges users a fee but guarantees that they will know from the beginning exactly how much they need to repay, hence assuring users they will not have to pay hidden fees.
With soaring demand for BNPL services, Zilch's main priority is to capitalise on this opportunity. As part of this initiative, the company has maintained an impressive funding strategy. After a series of successful raises, Zilch is now valued at around $2 billion. This has lent the company considerable weight, helping to accelerate its expansion of efforts in existing markets and expand into new ones such as the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2023
$26.5m
LATE VC
Jun 2022
$50m
SERIES C
Total funding: $306.5m
Company benefits
- Pension scheme
- Death in Service scheme
- Income protection
- 5% back on in-app purchases
- £200 for WFH set up
- Private Medical Insurance
- Employee Assistance Programme
- Gym membership discounts
- Private therapy sessions
- Enhanced maternity/paternity/adoption pay
- Enhanced shared parental leave
- Hybrid working
- Casual dress code
- Workplace socials
- Healthy snacks
Company HQ
Victoria, London, UK
Leadership
Philip Belamant
(Co-Founder & CEO)Previously Managing Director & Founder at PBel for 6 years, Executive Director & Founder at Moola Mobile for 8 years and Managing Director - UK at NET1 UEPS Technologies for 2 years.
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