Frontend Developer, Kaizo
Visa sponsorship available
AI-powered quality assurance for customer support teams
Job no longer available
AI-powered quality assurance for customer support teams
21-100 employees
Job no longer available
Visa sponsorship available
21-100 employees
Company mission
To empower hybrid workforces to be more efficient, engaged and productive, so they can exceed their own performance expectations.
Role
Who you are
- 4+ years building complex front-end applications with JavaScript (TypeScript) and React
- Deep understanding of ES6+ and the modern JavaScript ecosystem
- Extensive experience with state management patterns (Redux, React Context) in large-scale applications
- Expert-level proficiency in CSS, preprocessors, and modern styling techniques
- Strong command of web performance optimization and best practices
- Solid understanding of RESTful APIs and asynchronous data handling
- Proven ownership with the ability to drive feature development end-to-end
- User-centered design mindset
- Experience in Seed/Series A startups is a significant plus
- 2+ years collaborating with cross-functional teams, including UX and Product Managers
What the job involves
- Develop and Maintain Scalable Architecture: Design and implement robust, modular, and reusable front-end components using modern frameworks that support rapid product iteration
- Ensure High Code Quality: Write clean, maintainable, and testable code; enforce coding standards and conduct regular reviews to maintain a high-quality codebase
- Spearhead Front-End Best Practices and Innovation: Define and promote coding standards, modern development methodologies, and innovative approaches to front-end challenges—ensuring a state-of-the-art, maintainable codebase
- Integrate Seamlessly with Back-End Services: Collaborate on API design and integration, ensuring efficient communication between the front-end and back-end systems
- Ensure Cross-Browser and Cross-Device Compatibility: Build responsive and accessible interfaces that deliver a consistent experience across multiple devices and browsers
- Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and back-end developers to translate business requirements into engaging and efficient user interfaces
- Optimize Application Performance: Identify and address performance bottlenecks, ensuring fast load times and smooth interactions through optimization techniques and best practices
- Stay Updated with Industry Trends: Continuously research and integrate emerging technologies, frameworks, and methodologies to keep the product competitive and innovative
- Drive UI/UX Innovation: Transform design mockups into interactive, intuitive, and responsive interfaces while advocating for user-centric design improvements
- Architect and Streamline CI/CD and Automation Workflows: Design and implement automated build, testing, and deployment pipelines to accelerate release cycles and ensure code reliability
- Participate in Agile Development Processes: Engage actively in sprint planning, stand-ups, and retrospectives, adapting to fast-paced changes and iterative development cycles
- Contribute to Product Strategy: Provide technical insights and strategic input during product planning, helping to shape the roadmap and prioritize features in a dynamic startup setting
Our take
Improving the performance of a customer support team is an essential value for a business, but doing so requires coaching based on actionable insights. Although software that measures performance analytics and produces such insights exists, this often requires staff to work in a particular manner, and without incentive, and so is often avoided.
Kaizo provides a Workforce Performance Management (WPM) platform specialising in improving customer support teams through gamification, encouraging staff to track their sales success through "missions". Through this self-tracking approach, businesses can capture coachable moments for staff, integrate QA into work processes, and save time on manual reporting.
WPM platforms are nothing new, but Kaizo has taken a unique approach by tapping into the fulfilling feeling that comes with gamification, using this to encourage self-reporting and workflow improvement, whilst providing the data for coachable performance analytics. The company claims that this method allows businesses to improve their customer satisfaction rates by 5%, reduce resolution time by 60%, and save 4-8 hours on reporting every week.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$6.8m
SERIES B
Jun 2021
$4m
SEED
Total funding: $14.3m
Company benefits
- Personal development program
- Mentorship program
- Visa sponsorship
- Stock options
- Team activities
- Referral bonus
- Workations
- Free lunch
- Remote work
- Home office setup
- Flexible hours
- Open holiday policy
Company HQ
Weesperbuurt en Plantage, Amsterdam, Netherlands
Leadership
Dominik Blattner
(Co-Founder & CEO)Dominik is an Ambassador for City AI. Previously, they founded Cupenya.
Salary benchmarks
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