Senior Frontend Developer, Kaizo
Workforce management platform
Open for applications
Workforce management platform
1-20 employees
Open for applications
1-20 employees
Company mission
Kaizo's mission is to revolutionize customer service workforces through performance evaluation, actionable insights, QA, and gamification.
Role
Who you are
- 4+ years of professional experience in building complex front-end applications with JavaScript and React. Proficiency with Typescript
- 2+ years of experience working within cross-functional teams, collaborating with UX and Product Managers
- User-design thinking
- Experience with consuming RESTful APIs
- Experience creating reusable and maintainable front-end systems and abstractions using modern practices
- Experience in seed/series A startups would be a big plus
- BS/Masters degree in Computer Science or equivalent experience
What the job involves
- Developing new features in a fast-paced startup environment
- Creating reusable and maintainable front-end systems and abstractions using modern practices
- Ensuring maintainability and correctness by writing automated tests
- Leveraging frameworks and libraries to allow you to focus on creating the most end-user value
- Working tightly with our backend- and AI-engineers to deliver end-to-end solutions
- Analyzing problems and suggesting improvements to our products
Our take
Striving to constantly improve the performance of a customer support team is an essential value for a business, but doing so requires coaching based on actionable insights. Although software that measures performance analytics and produces such insights exists, this often requires staff to work in a particular manner, and without incentive, this is often avoided.
Kaizo provides a Workforce Performance Management (WPM) platform specializing in improving customer support teams through gamification, encouraging staff to track their sales success through "missions". Through this self-tracking approach, businesses are able to capture coachable moments for staff, integrate QA into work processes, and save time on manual reporting.
WPM platforms are nothing new, but Kaizo has taken a unique approach by tapping into the fulfilling feeling that comes with gamification, using this to encourage self-reporting and workflow improvement, whilst providing the data for coachable performance analytics. The company claims that this method allows businesses to improve their customer satisfaction rates by 5%, reduce resolution time by 60%, and save 4-8 hours on reporting every week.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Apr 2022
$6.8m
SERIES B
Jun 2021
$4m
SEED
Total funding: $14m
Company benefits
- Personal development program
- Mentorship program
- Visa sponsorship
- Stock options
- Team activities
- Referral bonus
- Workations
- Free lunch
- Remote work
- Home office setup
- Flexible hours
- Open holiday policy
Company HQ
Weesperbuurt en Plantage, Amsterdam, Netherlands
Articles
Leadership
Christoph Auer-Welsbach
(Co-Founder)Four and a half years experience as Board Chair & Investor for DAN.COM. Co-founded Kaizo as co-CEO in 2018.
Dominik Blattner
(Co-Founder)Over four years experience as Ambassador for City AI. Co-founded Kaizo as co-CEO in 2018.
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