Frontend Developer, Kaizo
Visa sponsorship available
Workforce management platform
Job no longer available
Workforce management platform
1-20 employees
Job no longer available
Visa sponsorship available
1-20 employees
Company mission
Kaizo's mission is to revolutionize customer service workforces through performance evaluation, actionable insights, QA, and gamification.
Role
Who you are
- 4+ years building complex front-end applications with JavaScript (TypeScript) and React
- Deep understanding of ES6+ and the modern JavaScript ecosystem
- Extensive experience with state management patterns (Redux, React Context) in large-scale applications
- Expert-level proficiency in CSS, preprocessors, and modern styling techniques
- Strong command of web performance optimization and best practices
- Solid understanding of RESTful APIs and asynchronous data handling
- Proven ownership with the ability to drive feature development end-to-end
- User-centered design mindset
- Experience in Seed/Series A startups is a significant plus
- 2+ years collaborating with cross-functional teams, including UX and Product Managers
What the job involves
- Develop and Maintain Scalable Architecture: Design and implement robust, modular, and reusable front-end components using modern frameworks that support rapid product iteration
- Ensure High Code Quality: Write clean, maintainable, and testable code; enforce coding standards and conduct regular reviews to maintain a high-quality codebase
- Spearhead Front-End Best Practices and Innovation: Define and promote coding standards, modern development methodologies, and innovative approaches to front-end challenges—ensuring a state-of-the-art, maintainable codebase
- Integrate Seamlessly with Back-End Services: Collaborate on API design and integration, ensuring efficient communication between the front-end and back-end systems
- Ensure Cross-Browser and Cross-Device Compatibility: Build responsive and accessible interfaces that deliver a consistent experience across multiple devices and browsers
- Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and back-end developers to translate business requirements into engaging and efficient user interfaces
- Optimize Application Performance: Identify and address performance bottlenecks, ensuring fast load times and smooth interactions through optimization techniques and best practices
- Stay Updated with Industry Trends: Continuously research and integrate emerging technologies, frameworks, and methodologies to keep the product competitive and innovative
- Drive UI/UX Innovation: Transform design mockups into interactive, intuitive, and responsive interfaces while advocating for user-centric design improvements
- Architect and Streamline CI/CD and Automation Workflows: Design and implement automated build, testing, and deployment pipelines to accelerate release cycles and ensure code reliability
- Participate in Agile Development Processes: Engage actively in sprint planning, stand-ups, and retrospectives, adapting to fast-paced changes and iterative development cycles
- Contribute to Product Strategy: Provide technical insights and strategic input during product planning, helping to shape the roadmap and prioritize features in a dynamic startup setting
Our take
Striving to constantly improve the performance of a customer support team is an essential value for a business, but doing so requires coaching based on actionable insights. Although software that measures performance analytics and produces such insights exists, this often requires staff to work in a particular manner, and without incentive, this is often avoided.
Kaizo provides a Workforce Performance Management (WPM) platform specializing in improving customer support teams through gamification, encouraging staff to track their sales success through "missions". Through this self-tracking approach, businesses are able to capture coachable moments for staff, integrate QA into work processes, and save time on manual reporting.
WPM platforms are nothing new, but Kaizo has taken a unique approach by tapping into the fulfilling feeling that comes with gamification, using this to encourage self-reporting and workflow improvement, whilst providing the data for coachable performance analytics. The company claims that this method allows businesses to improve their customer satisfaction rates by 5%, reduce resolution time by 60%, and save 4-8 hours on reporting every week.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$6.8m
SERIES B
Jun 2021
$4m
SEED
Total funding: $14.3m
Company benefits
- Personal development program
- Mentorship program
- Visa sponsorship
- Stock options
- Team activities
- Referral bonus
- Workations
- Free lunch
- Remote work
- Home office setup
- Flexible hours
- Open holiday policy
Company HQ
Weesperbuurt en Plantage, Amsterdam, Netherlands
Leadership
Christoph Auer-Welsbach
(Co-Founder)Four and a half years experience as Board Chair & Investor for DAN.COM. Co-founded Kaizo as co-CEO in 2018.
Dominik Blattner
(Co-Founder)Over four years experience as Ambassador for City AI. Co-founded Kaizo as co-CEO in 2018.
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