Customer Success Manager, Persado
$100-115k
AI-driven content generation for enterprise marketers
Be an early applicant
AI-driven content generation for enterprise marketers
201-500 employees
Be an early applicant
$100-115k
201-500 employees
Company mission
To drive better societal outcomes by applying the power of AI and machine learning to an organization’s choice of words.
Role
Who you are
- 3-6 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high growth SaaS, technology or digital marketing company or consultancy with large Enterprise customers
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.)
- An analytical mindset and comfort with data and basic business math to support results processing, and business value/ROI and impact reporting. Able to navigate simple calculations and pivot tables in Excel and/or Google Sheets
What the job involves
- As a Customer Success Manager, you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado’s platform
- You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities
- Drive customer engagement with and adoption of Persado, serving as the primary day-to-day client contact
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that moves customers along a maturity path and delivers to their quarterly, semi-annual and annual objectives
- Be an advisor and expert on Persado products and testing methodologies: educate and onboard customers, develop users and supporters, build a story of program success, and advocate for customer needs
- Collaborate with marketing managers, analysts and deployment specialists at your customer account to identify and plan campaign opportunities
- Lead weekly or semi-monthly status calls and other ad hoc working sessions (planning, support, results review). Contributing heavily to Quarterly Business Review and program governance meetings
- Be a primary point of escalation Identify opportunities for process or product improvements to improve customer experience and outcomes
- Use creative problem-solving to manage multiple work streams simultaneously and deliver results in a fast-paced environment. Build and advance skills including: Platform analytics (ex: Google Analytics, Adobe Analytics, Βluecore, etc.) and testing and delivery platforms (ex: Salesforce, Adobe, Optimizely)
- Build a strong understanding of cross-channel digital marketing (email, web, search, social and other paid media, mobile, etc.)
- Travel to clients as needed (estimated 1-2 times per quarter)
Application process
- Kindly submit your CV in English
Our take
When a bank tries to persuade you to take out a new credit card, the marketing messages can be phrased an infinite of ways. The problem is that they have a limited amount of characters to convey their message.
Persado is an AI platform that lets businesses automate the way they generate digital marketing messages. It unlocks the value of the right words at every customer interaction, helping businesses to persuade its customers to perform an action. It has added generative AI features to its product line, allowing companies to generate precisely targeted copy in UI elements (for instance, the header of a eCommerce shopping cart page) to customers in real time.
Best Buy, Citi, Verizon Wireless and Neiman Marcus are just some of Persado's clients. However, their technology can be used beyond the corporate world. Persado works with public sector agencies which can use its tools to boost stakeholder engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2016
$30m
SERIES C
Jan 2015
$21m
SERIES B
Total funding: $66m
Company HQ
NoMad, New York, NY
Leadership
Alex Vratskides
(Co-Founder & CEO)After studying at Columbia University, Alex founded Upstream in 2000, where he has worked for over 20 years and currently serves as a Board Director. In December 2012, he co-founded Persado, working as CEO since.
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