Staff Site Reliability Expert, Lightspeed
+ Share scheme
3-5 days a week in office
Point of Sale & commerce platform
Be an early applicant
Point of Sale & commerce platform
1001+ employees
Be an early applicant
+ Share scheme
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- You have proven yourself as a technical leader with a track record of successfully solving complex problems and leading initiatives to completion
- You possess deep knowledge and practical skills within your domain, enabling you to apply them effectively to any challenge and clearly communicate these concepts to others
- You have expert knowledge of major cloud platforms (AWS/GCP) and extensive experience with container technologies (Docker, Kubernetes) and Linux Systems
- Your background includes strong proficiency with deployment and build tools (e.g., CircleCI, Jenkins, ArgoCD, etc.) and Infrastructure as Code practices (e.g., Terraform), as well as significant experience with various datastores (e.g., MySQL, Postgres, Redis, DynamoDB)
- You are skilled in shell scripting and can read and write code in at least one programming language (Python, Ruby, or Go)
- You demonstrate strong leadership, critical thinking, and interpersonal skills, consistently applying them to solve complex problems and effectively partner with other teams
- You are passionate about continuous learning and growth, and adept at mentoring team members to foster their development and enhance overall team capabilities
- You are a problem solver who does not shy away from tackling complexity and critical thinking
- You have a strong will to learn, grow and get out of your comfort zone
- You have great energy and passion for technology
- You are able to express yourself flawlessly in English
- You have strong interpersonal skills
- You are a team player and a bar raiser
What the job involves
- Our SRE team is responsible for the design, build and operation of Lightspeed’s infrastructure backing critical Lightspeed services
- The platform covers the full cycle of software delivery, from CI/CD pipelines to high availability scalable production environments
- Initiate and lead efforts to continuously improve our software delivery processes and practices, empowering and accelerating product development across multi-location, multidisciplinary teams
- Design and architect complex, highly reliable, scalable, and cost-efficient operational solutions, extensively using automation in configuring, managing, and monitoring systems
- Engage with and mentor team members, actively contributing to their growth and the scaling of the team, and leverage engineering expertise to influence strategic decisions
- Proactively advocate for best practices across your business unit, covering Infrastructure as Code, monitoring, high availability, disaster recovery, and security, and own the preparation and maintenance of team technical documentation
- Plan and test comprehensive disaster recovery scenarios and lead incident response, diagnosis, and resolution for critical production issues, driving blameless post-mortems
- Proactively monitor system performance and capacity, define and enforce Service Level Objectives (SLOs), and identify and eliminate toil through robust AI, automation and tooling
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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