Director of Customer Success, Mesh
Connected, secure crypto ecosystem
Job no longer available
Connected, secure crypto ecosystem
21-100 employees
Job no longer available
21-100 employees
Company mission
To build an open, connected, and secure crypto ecosystem.
Role
Who you are
- The ideal candidate will develop strategies for customer success, hire and manage a high-performing team, and work cross-functionally with sales, product, and marketing
- 7+ years of experience in customer success, technical account management, or related roles in a B2B SaaS environment. Ideally in a start-up environment
- Bachelor’s degree in business, marketing, communications, computer science, information technology or related field
- Interest in crypto and fintech, including knowledge of blockchain technology, digital assets, and financial regulations. Previous experience in crypto industry is a plus
- Proven track record of as a team member or leading high-performing customer success teams
- Strong analytical skills with experience in customer success metrics and KPIs
- Excellent communication, presentation, and interpersonal skills
- Demonstrated technical knowledge and troubleshooting skills with APIs and SDKs
- Experience with customer success software and CRM tools (e.g., Gainsight, HubSpot, Salesforce)
- Strategic thinker with a proactive and problem-solving mindset
- Experience scaling customer success teams in a high-growth startup or enterprise environment
- Knowledge of industry best practices in customer retention and engagement
- If you are intellectually curious and are looking for an exciting opportunity to be part of a growing team and company, we encourage you to apply
What the job involves
- The Head of Customer Success is responsible for driving customer satisfaction, retention, and expansion
- This role will oversee the entire customer journey, from onboarding to renewals, ensuring an exceptional experience that drives value and long-term relationships
- Develop and execute a comprehensive customer success strategy to enhance user engagement, retention, and satisfaction
- Build, lead, and mentor a team of Customer Success Managers (CSMs) and support staff
- Develop team members technical understanding (embedded finance, API and SDK delivery) and work with clients on a technical level
- Define and track key performance metrics such as Net Promoter Score (NPS), Customer Retention Rate, and Customer Lifetime Value
- Establish customer onboarding programs to accelerate product adoption and time-to-value
- Partner with sales and product teams to align customer needs with company goals
- Develop and implement customer education programs, including webinars, documentation, and training
- Implement proactive strategies to identify at-risk customers and reduce churn
- Drive customer expansion and upsell opportunities in collaboration with the sales team
- Oversee customer communication strategies, including regular business reviews and engagement campaigns
Our take
Mesh, formerly known as Front Finance, is an intermediate connection layer for non-traditional financial assets, aiming to reshape the landscape of economic connectivity and remove the fragmentation problem of crypto and blockchain assets. In short, users can use the Mesh platform to move their assets across different platforms.
Mesh empowers customers to connect different asset classes and accounts, with tools to help read, write and transfer capabilities to its platform. Platforms facilitated by Mesh include 300 crypto wallets and exchanges, attracting businesses that want to increase interoperability for their users without having to build the code to do so from scratch.
Investors include MoneyForward, Samsung and B Capital Group, indicating the enterprise-level attractiveness of Mesh’s asset-bridging solution. Its 2024 funding has seen it triple in valuation over the year, showing that seamless solutions for asset movement in the face of crypto volatility are valuable to the wider market.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2025
$82m
SERIES B
Sep 2023
$22m
SERIES A
Total funding: $122.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Bam Azizi
(Co-Founder & CEO)Previously an Advisor at PawCo Foods, a Director at LogMeIn, a Co-Founder and CTO at NoPassword, and a Research Scientist at SZI Robotics Lab.
Adam Israel
(Co-Founder & COO)Currently a Board Member at MachineTrader.io Inc. Previously the Head of Distribution at AltoIRA, a Chief Conflicts Officer at HSBC and a Managing Director at BANK OF NEW YORK INVESTMENT CENTER.
Salary benchmarks
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